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IMPORTANT INFORMATION: Your country/region is Cambodia and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Lotusmiles, Vietnam Airlines' long-standing customer program with numerous attractive privileges, has attracted millions of participants.
Do you know how to earn miles? Explore the following simple tips so that you won't miss Vietnam Airlines' exclusive offers: 💙 Earn miles with Vietnam Airlines, Vasco, Pacific Airlines, SkyTeam member airlines and non-SkyTeam airlines 💙 Earn miles from daily spending and shopping using co-branded credit cards issued by the partnership between Vietnam Airlines and major banks 💙 Earn miles from booking hotels on booking.com/lotusmiles; Kaligo; MobiFone; from buying MIC insurance policies and from our merchant partners
(Earned miles are excluded from promotions or special cases)
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MORE ABOUT MILE ACCRUAL POLICY
Members of Lotusmiles program will enjoy earning miles not only with Vietnam Airlines but also with all SkyTeam and other airline partners. Please click the airline logos below to find out the accrual rate corresponding with eligible class of services and booking class.
Lotusmiles members can earn miles and enjoy benefits from co-brand cards or other credit and debit cards of our banking partners. Please click on the banks below for more details.
The first co-branded card of Vietnam Airlines and SeABank for corporates: The SeAMileage card
Lotusmiles members can earn miles with non-airline partners. Please click on the logo of our partners below for more details
Lotusmiles members can earn miles from using services of our telecommunication partners. Please click on the logo of our partners below for more details
Please login your account on website or mobile app to check account activities and see if your earning miles have been accrued. The Account statement is also sent to your email on a monthly basis.
If miles have not been accrued to your Lotusmiles account after your flight or your consumption service of Lotusmiles partners, you can claim your miles by sending request to Lotusmiles.
How to claim miles?
For Airline transactions:
AIRLINES ACCEPT MILEAGE RETRO CLAIM
WITHIN 12 MONTHS FROM FLYING DATE
WITHIN 6 MONTHS FROM FLYING DATE
Vietnam Airlines (VN)
Aeroflot (SU)
Aerolineas Argentinas (AR)
Aeromexico (AM)
Air Europa (UX)
All Nippon Airways (NH)
China Airlines (CI)
China Southern Airlines (CZ)
China Eastern Airlines (MU)
Czech Airlines (OK)
Delta Air Lines (DL)
Garuda Indonesia Airlines (GA)
Jetstar Pacific (BL)
Korean Air (KE)
Middle East Airlines (ME)
Saudi Arabian Airlines (SV)
Tarom (RO)
Virgin Atlantic (VS)
Xiamen Airlines (MF)
Air France (AF)
Kenya Airways (KQ)
Royal Dutch Airlines (KL)
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