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If members do not have enough qualifying miles or flights to maintain or to upgrade their membership, they have the option of buying qualifying miles or flights to maintain or to upgrade their membership.
Pricing:
Method 1: Purchase Qualifying Miles/Flights on website and mobile app: Log in your account and proceed to buy Qualifying Miles/Flights
Method 2: Purchase Qualifying Miles/Flights at Vietnam Branch Offices
- Fill out Purchase Request for Qualifying Miles form or Purchase Request for Qualifying Flights form
- Submit and pay for the qualifying miles or qualifying flights at a Vietnam Airlines branch office.
Lotusmiles members will receive a new card within five days if in Vietnam, and after 20 days if the card has to be shipped abroad.
Conditions:
If you need 3,000 miles to collect the award of your choice but only have 2,300 miles you can buy a package of 1,000 miles. The extra 300 miles will be added to your account for you to use in the future.
Price:
Notes: Price is for 1000-mile package, including tax and fees.
Method 1: Purchase Bonus Miles on website and mobile app: Log in your account and proceed to buy bonus miles
Method 2: Purchase Bonus Miles at Vietnam Branch Offices
- Fill in the Purchase Request for Bonus Miles Form.
- Submit the form and pay for the bonus miles at a Vietnam Airlines branch office. Within three days, the bonus miles will be added to your account.
We have given our members a special opportunity to transfer miles as a gift to a fellow Lotusmiles member. Both the giver and the receiver must be Lotusmiles members.
Transfer fees:
Notes: Price is for a 1,000-mile package, including taxes and fees.
Example: An award ticket for the itinerary Hanoi - Hochiminh city - Hanoi requires 22,000 miles. A member has 20,300 miles and needs 1,700 miles more. The member can receive 2,000 miles from another Lotusmiles member. Excess miles (300 miles) will be added to the recipient’s account, but will not calculate as qualifying miles. The recipient has to pay the amount of USD 20 transfer fee.
Method 1: Transfer Bonus Miles on website and mobile app: Log in your account and proceed to transfer bonus miles
Method 2: Transfer Bonus Miles at Vietnam Branch Offices
- Fill in the Transfer Request for Bonus Miles Form. - Submit and pay to transfer bonus miles at a Vietnam Airlines branch office.
Lotusmiles members are entitled to convert accumulated award miles into qualifying miles/sectors in order to upgrade the membership tier. The fees for conversion are as follows:
- 15,000 award miles = 1,000 qualifying miles or 1 qualifying sector;
- Conversion fee is VND 235,000/transaction.
- Conversion fee is USD 10/transaction.
The conversion is based on package, with each package containing 1,000 qualifying miles or 1 qualifying sector.
The maximum amount of qualifying miles/sectors for conversion is 20,000 qualifying miles or 20 qualifying sectors per calendar year (January 1 to December 31).
Note: The conversion can only be done in one account, but not from one account to another.
Method 1: Convert award miles for qualifying miles/flights on website and mobile app: Log in your account and proceed to convert miles
Method 2: Convert award miles at Vietnam Branch Offices
- Fill in the Convert miles Form.
- Submit the form and pay the transaction fee at a Vietnam Airlines branch office. Within three days, the qualifying miles/flights will be added to your account.
- The qualifying miles/flights once credited to your account are used to maintain current tier or upgrade to higher tier following Lotusmiles Terms and Conditions and are non-refundable.
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