Skip to Main Content

  • Facebook
  • Twitter
  • Linkin
Vietnam Airlines LogoVietnam Airlines Logo Mobile Sky Team Logo
Lotusmiles Logo
  • support-hd

    HELPDESK

  • Lotusmiles Logo

    LOG-IN

    SIGN-UP

  • Close

    Login

    Sign-up Forgot your password

    Login

    Username and Password not match, please try again.
    • Forgot your password
    • Join Lotusmiles Now

    HELPDESK

  • Search
    Search
  • -
    Close

    Select Region and Language

    Country/Region

    Language

    View All Locations And Languages
  • Plan & Book

    Flight & Additional Services

    hplSecondMegamenu

    hplSecondMegamenu
    • Fare Types & Rules
    • Additional Services

    The Experience

    hplSecondMegamenu

    hplSecondMegamenu
    • Business Class
    • Premium Economy Class
    • Economy Class
    • Inflight Entertainment
    • Corporate Social Responsibility
    • Special Meals
    • Lotushop
    • Vietnam Airlines App

    Affiliate Products

    hplSecondMegamenu

    hplSecondMegamenu
    • Rail & Fly

    Timetable & Route Map

    hplSecondMegamenu

    hplSecondMegamenu
    • Timetable
    • Worldwide Routemap
    Close Button
  • Travel Information

    Check-in

    hplSecondMegamenu

    hplSecondMegamenu
    • Online Check-in
    • Kiosk Check-in
    • Telephone Check-in
    • Airport Check-in

    Baggage

    hplSecondMegamenu

    hplSecondMegamenu
    • General Information
    • Hand Baggage
    • Free Baggage Allowance
    • Excess Baggage
    • Special Baggage
    • Restricted Baggage
    • Baggage Claim

    Special Services

    hplSecondMegamenu

    hplSecondMegamenu
    • Special Meals
    • Infants & Children
    • Unaccompanied Minors
    • Passengers with Disabilities
    • Pregnant Passengers
    • Extra Seats
    • Passengers with Medical Conditions
    • Special Service Charges

    Airport & Transit

    hplSecondMegamenu

    hplSecondMegamenu
    • Airport Guides
    • Lotus Lounge
    • SkyPriority
    • Flight Connections
    • Airport Map

    Travel Guide

    hplSecondMegamenu

    hplSecondMegamenu
    • Travel Document
    • Visa
    Close Button
  • Lotusmiles

    Member Benefits

    hplSecondMegamenu

    hplSecondMegamenu
    • Introduction
    • Membership Benefits
    • LotuSociety
    • Million Miler
    • Membership Eligibility
    • Family Account

    Earn Miles

    hplSecondMegamenu

    hplSecondMegamenu
    • Vietnam Airlines
    • Airline Partners
    • Other Partners
    • Claim Your Miles

    Use Miles

    hplSecondMegamenu

    hplSecondMegamenu
    • Vietnam Airlines
    • Airline Partners
    • Other Partners
    • Redemption Guide
    • Donate Miles

    Buy and Transfer Miles

    hplSecondMegamenu

    hplSecondMegamenu
    • Buy Qualifying Miles
    • Buy & Transfer Bonus Miles

    News & Special Offers

    hplSecondMegamenu

    hplSecondMegamenu
    • Lucky number
    • Insurance
    • LotusMall
    • Special Offers
    • News
    Close Button
  • Covid-19

    Get ready before the flight

    hplSecondMegamenu

    hplSecondMegamenu
    • Entry and Exit/Transit Regulations
    • Search for your favorite flight

    Travel During Covid

    hplSecondMegamenu

    hplSecondMegamenu
    • Before Departure
    • At The Departure Airport
    • Lotus Lounge
    • On Board
    • At The Transfer Or Arrival
    • Useful Information

    Change of plan

    hplSecondMegamenu

    hplSecondMegamenu
    • Ticket refund policy

    Other Information

    hplSecondMegamenu

    hplSecondMegamenu
    • Lotusmiles membership policy
    Close Button
  • Search Vietnamairlines.com
View All Locations And Languages
Search

  • Cash
  • Miles
  • Cash & Miles
  • Round Trip
  • One way
  • Multiple Destinations
  • Rail & Fly
Flight 1
(DD/MM/YYYY)
(DD/MM/YYYY)
Flight 2
(DD/MM/YYYY)
Flight 3
(DD/MM/YYYY)
Flight 4
(DD/MM/YYYY)
Flight 5
(DD/MM/YYYY)
Flight 6
(DD/MM/YYYY)
Add more flight
  • Adults

    Adults (from 12 years)
    1
  • Children

    Children (2-12 years)
    0
  • Infant

    Infant (under 2 years)
    0
Promotion Code

You can pay by following methods:

  • Visa
  • Master Card
  • American Express
  • JCB
  • Paypal
  • Union Pay
  • AliPay
  • Wechat Pay
  • UATP
  • Napas
  • VNPay
  • Sofort
  • MoMo
  • Payoo
  • NganLuong

The currency of the transaction depends on the country/region selected, please carefully check it before payment.

IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
Close Button

Important notice

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

Please visit here for more details.

  • Reservation Code/Ticket Number
  • Ticket Number
  • Lotusmiles Member

VN Reservation Code (PNR):

Itinerary:

Passenger information:

Email address:

Your email address is blank. Please update:

Passenger Name:

Itinerary:

Reservation code:

Email address:

Your email address is blank. Please update:

Baggage information

Customize your flight with our wide range of options:

  • Secure my fare
  • Baggage information
  • Seat options
  • Add ancillaries
  • Upgrade flights
  • Exchange flights
Close Button

Web Checkin is available 24 to 1 hour before flight departure

Please ensure you input the family name as it appears in your ticket

  • Enter your Reservation Code
  • eTicket number
  • Frequent Flyer number

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


Close Button
Notice

Notice

According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.

For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.

  • Flight Status
  • Flight Schedule
  • Airport
  • Flight Number
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
Close Button
(DD/MM/YYYY)
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
Close Button

About Collection and Use of Personal Information

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

Please visit here for more details.

Notice

OTP verification

BOOK

  • Cash
  • Miles
  • Cash & Miles
  • Round Trip
  • One way
  • Multiple Destinations
  • Rail & Fly
Flight 1
(DD/MM/YYYY)
(DD/MM/YYYY)
Flight 2
(DD/MM/YYYY)
(DD/MM/YYYY)
Flight 3
(DD/MM/YYYY)
(DD/MM/YYYY)
Flight 4
(DD/MM/YYYY)
(DD/MM/YYYY)
Flight 5
(DD/MM/YYYY)
(DD/MM/YYYY)
Flight 6
(DD/MM/YYYY)
(DD/MM/YYYY)
Add more flight

  • Adults

    Adults (from 12 years)
    1
  • Children

    Children (2-12 years)
    0
  • Infant

    Infant (under 2 years)
    0
Promotion Code

> Baggage Fee

> Optional & Special Service Charges

> Taxes, Fee, Charges & Surcharges

You can pay by following methods:

  • Visa
  • Master Card
  • American Express
  • JCB
  • Paypal
  • Union Pay
  • AliPay
  • Wechat Pay
  • UATP
  • Napas
  • VNPay
  • Sofort
  • MoMo
  • Payoo
  • NganLuong

The currency of the transaction depends on the country/region selected, please carefully check it before payment.

IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

MANAGE BOOKING

Your flight options

  • Reservation Code/Ticket Number
  • Ticket Number
  • Lotusmiles Member

Customize your flight with our wide range of options:

  • Secure my fare
  • Baggage information
  • Seat options
  • Add ancillaries
  • Upgrade flights
  • Exchange flights

VN Reservation Code (PNR):

Itinerary:

Passenger information:

Email address:

Your email address is blank. Please update:

Customize your flight with our wide range of options:

View booking detail Modify seat Add ancillaries Upgrade flight Exchange ticket

Passenger Name:

Itinerary:

Reservation code:

Email address:

Your email address is blank. Please update:

Baggage information

CHECK IN ONLINE

Web Checkin is available 24 to 1 hour before flight departure

Please ensure you input the family name as it appears in your ticket

  • Search Your Itinerary
  • eTicket number
  • Frequent Flyer Number

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


Flight Status

  • Flight Status
  • Flight Schedule
  • Airport
  • Flight Number
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

(DD/MM/YYYY)
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

Skyteam

Introduction

Being the 2nd largest global airlines alliance, SkyTeam offers seamless services and access to an extensive global network with more destinations, more frequencies and more connectivities.

By March 2016, 19 SkyTeam members include Aeroflot, Aerolíneas Argentinas, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia, Tarom, Vietnam Airlines và Xiamen Air. 

SkyTeam website: www.skyteam.com

Find out more:
About SkyTeam SkyTeam Hubs

Choosing SkyTeam: Access to a comprehensive global network

SkyTeam offers its 665 million annual passengers a worldwide system of over 16,000 daily flights covering 1,057 destinations in 179 countries.

A key element of the SkyTeam global network is the hub-and-spoke system, which provides unparalleled connectivity and an easy way for customers to travel using member of the same alliance from their departure city to any destinations in the world.

For more details about flights, network and other useful information:
The Benefits of Flying with SkyTeam Flight Finder Search Flight Status Search Download Timetables SkyTeam Route Map

Planning your trip: SkyTeam offerings SkyTeam products

Round the World Planner - Plan your global travel for business or adventure with our Round the World Planner. It helps you create your route and explore alternatives before booking. Just enter your destinations and we will take care of the rest.

Discover more at:
Skyteam.com: Round the World Start Planning with Round the World Planner

 

SkyTeam Travel Passes - Discover the smart and economical way to travel around the world or across regions. With SkyTeam Travel Passes, you will enjoy the flexibility, cost savings and premium services of our network on a single ticket.

  • Go Round Asia & South West Pacific
  • Go Africa
  • Go Asia
  • Go Europe
  • Go Greater China
  • Go Russia
  • Go USA & Canada

At the airport: Passenger perks

  • Seamless connections with single check-in;
  • Access to more than 636 airport lounges worldwide;
  • Priority check-in, boarding and baggage handling, as well as preferred seating and reciprocal lounge access for Elite Plus and Elite passengers.

For more information about Lounges, Lounges Finder and airports where Skyteam members are operating:
Airport & Destination Guides SkyTeam Lounges Find Lounges at Airports Around the World

In flight: Consistent service

SkyTeam member airlines provide passengers with consistently warm and friendly in-flight service without compromising the culture diversity that makes each member distinctive:

  • Passengers receive accurate and timely in-flight information. In addition to the native language of each carrier, English is spoken on every flight;
  • SkyTeam offers its passengers consistent special meals and in-flight video programming includes segments with convenient exercise to help passengers stay comfortable during their flights, and other healthy travel tips.

Read more about Inflight Amenities

When you arrive: Earning frequent flyer miles

Members of the Alliance have agreements in place that allow passengers to earn miles toward Elite status, as well as redeem miles, with every SkyTeam airlines.

Frequent flyers are able to obtain Multi-Carrier Awards, enabling them to use SkyTeam carriers with one single award ticket, and offering travel opportunities for fewer miles than before to many destinations.

Frequent flyers can find more information about earn miles and redeem miles on Skyteam website: The Leading Alliance for Frequent Flyers

SkyPriority

SkyPriority Service:

  • SkyPriority is a program that serves exclusively high-value customers (First class, Business class and Elite Plus card holder);
  • This service provides high-value customers the priority services at the airports, such as priority check-in counters, priority baggage claim at the arrival airport... Its purpose is to provide customers the convenience and speediness at the airport;
  • This service also ensures the consistency in quality of priority services at the airports in which SkyTeam member airlines are operating.

Eligibility of application

  • This regulation is applied to First/Business class passengers, Vietnam Airlines’ Platinum card holders and SkyTeam Elite Plus card holders on flights operated by Vietnam Airlines or SkyTeam member airlines;
  • This regulation is also applied to First/Business class passengers, Vietnam Airlines’ Platinum card holders or SkyTeam Elite Plus card holders who buy ticket from non- SkyTeam member airlines but travel on a Vietnam Airlines’ or SkyTeam member airlines’ operating flight.

Scope of application

  • This regulation is applied to passenger on international and domestic flights operated by Vietnam Airlines or SkyTeam member airlines;
  • When journey includes connecting segments between SkyTeam member airlines: If a passenger is eligible on one leg (either the first segment or the next one), then he/she is eligible for the whole trip. This regulation is not applied for the return trip;
  • This regulation is not applied to accompanying passenger;
  • Passenger who is voluntarily upgraded will be eligible for SkyPriority from the time of upgrading;
  • Passenger who is upgraded involuntarily will be eligible for SkyPriority from the time of upgrading, but only on the upgraded leg, not for the whole trip;
  • Passenger who is downgraded involuntarily will be eligible for SkyPriority as booked.

Service Standards:

  • The currently service standards to Business passenger, Vietnam Airlines’ GLP members and SkyTeam FFP members shall be remained and applied;
  • SkyPriority passengers experience speed and convenient airport services on the basis of using priority areas and priority lane at all touch points;
  • SkyTeam member airlines place SkyPriority signage at the priority areas and priority lanes to ensure the recognition of passengers;
  • SkyTeam member airlines use “SKY PRIORITY” indicators on boarding pass of SkyPriority eligibility passengers.

SkyPriority Finder

 Vietnam Airlines is proud to be leading 4-star global airline

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!

  • Vietnam Airlines

    • About us
    • Our Fleet
    • Partners & Subsidiaries
    • Press Room
    • Corporate Social Responsibility
    • Investor Relation
    • Procurement
    • Online booking guides
    • Career
  • Legal

    • Terms & Conditions
    • Conditions of Carriage
    • Cookies Policy
    • Privacy Policy
  • Support

    • Claim/Suggestion
    • HelpDesk
    • Customer Service Plan
    • Web Accessibility
    • Vietnam Airlines Virtual Assistant
  • Cargo

    • Cargo Website
  • Useful Information

    • Baggage Fees
    • Optional & Special Service Charges
    • Tarmac Delay Plan
    • Taxes, Fees, Charges & Surcharges
Note: Link opens in new window. Site may not meet accessibility guidelines.
  • Facebook
  • Youtube
  • Instagram
  • Agency
  • Feedback
  • Sitemap

none  Contact Center for calls within Vietnam (24/7): 1900 1100
space  For Lotusmiles members: 1900 1800
space  For calls from outside Vietnam (24/7): +84 24 38320320
  Email: Telesales@vietnamairlines.com
      Email for Lotusmiles members: vip.lotusmiles@vietnamairlines.com  (for Platinum and Gold members)
                                                          lotusmiles@vietnamairlines.com  (for Titanium, Silver and Registered members)

  • Our Awards

© 2019 Vietnam Airlines JSC
Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

 

Branch Office in Tokyo
Address: Daido Seimei KasumigasekiBldg.6F, 1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
Tel: +81 3 3508 1481 Fax: +81 3 3508 1480

Notice

Please contact the hotline / ticket office for assistance due to the specificity of the service.

YOU ARE ABOUT TO LEAVE VIETNAMAIRLINES.COM

You will be redirected to a website that is not owned by Vietnam Airlines and is not within our control. The site may not follow the same accessibility policies as Vietnam Airlines.
Would you like to continue?

This website is using cookies. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message

Click here to find out more about the cookies we use and how to manage them