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      > Baggage Fee

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      You can pay by following methods:

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      IMPORTANT INFORMATION:
      Your country/region is Hong Kong, China and payment will be charged in Hong Kong Dollars (HKD).
      According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
      In case of paying by other currency, you may change website country/region (click here).

      IMPORTANT INFORMATION:
      Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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      MANAGE BOOKING

      Your flight options

      • Ticket Number
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      • Lotusmiles Member

      Customize your flight with our wide range of options:

      • Secure my fare
      • Baggage information
      • Seat options
      • Add ancillaries
      • Upgrade flights
      • Exchange flights

      Passenger Name:

      Reservation code:

      Itinerary:

      Email address:

      Your email address is blank. Please update:

      Baggage information

      Purchase pay-later reservations

      Please select the form of payment:

      ATM cardQR Pay & Internet Banking


      * Only apply for pay later reservations made via website www.vietnamairlines.com or Vietnam Airlines application.

      Purchase now

      REFUND

      • Send refund request
      • Auto refund to Travel Voucher
      • Auto refund to account
      Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents.

      VN Reservation Code (PNR) :

      Passenger :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight

      Route :

      • To/from US
      • Others
      Auto refund is processed at least over 3 hours prior to the departure time of the first sector.

      VN Reservation Code (PNR) :

      Passenger (Select all passengers) :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight

      Refund information

      Auto refund to account is applied for tickets issued on web/app of Vietnam Airlines only.

      (See Refund terms and conditions)

      PNR :

      Passenger information :

      Ticket refund information

      Accept Refund Conditions

      E-VAT INVOICE ISSUANCE

      Within 72 hours after receiving an email notification of tickets and ancillary services purchased on Vietnam Airlines' website and app, please login here to declare Value Added Tax (VAT) invoice information.

      Cancel segments

      The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.

      Please read the details of Terms & Conditions

      Cancellation Requirement

      VN Reservation Code (PNR):

      Flight cancellation will be applied for all passengers chosen.


      Cancellation Confirmation

      VN Reservation Code (PNR):

      Are you sure to cancel your flight(s)?

      Notify

      You have completed your flight cancellation with the following information

      VN Reservation Code (PNR):

      Itinerary:


      Cancellation Requirement

      Reservation code :


      Notify

      Auxiliary Services

      PRE-PAID BAGGAGE

      You may buy Pre-paid Baggage at least 6 hours before departure
      Please enter one of the following:
      • Ticket Number
      • Reservation code

      Passenger Name:

      Reservation code:

      Itinerary:

      Email address:

      Your email address is blank. Please update:

      Baggage information

      SPECIAL SERVICES

      Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.

      Dịch vụ nôi cho trẻ sơ sinh
      Dịch vụ Suất ăn đặc biệt
      Dịch vụ cho phụ nữ mang thai
      Dịch vụ xe lăn
      Dịch vụ cho người khiếm thính

      TripCARE Travel Insurance

      TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

      TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

      By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.

      • Ticket Number
      • Reservation Code

      Passenger Name:

        Itinerary:

          Reservation Code :

          Email Address :

          Passenger Name:

            Itinerary:

              Reservation code:

              Email address:

              Flight Delay/Cancellation Insurance - FLY PRO

              FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!

              Buy Insurance

              VOUCHER

              Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...

              BUY VOUCHER

              ARRIVAL/ DEPARTURE ASSISTANCE SERVICE

              TAXI SERVICE

              Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.

              BOOK

              Klook

              Klook.com

              VNA MALL

              VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.

              DISCOVER

              VNAMAZING

              VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.

              DISCOVER

              REDEEM GIFTCARD

              Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).

              DISCOVER

              BUSINESS LOUNGE

              You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.

              BOOK

              Flight Schedule

              (DD/MM/YYYY)
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              HOTEL

              The contract for your accommodation is booked directly with Booking.com. You are about to leave Vietnamairlines.com. You will be redirected to the website of Booking.com that is not owned by Vietnam Airlines. The site is not within our control and may not follow Vietnam Airlines' policies. All transactions on Booking.com comply with the Terms and Conditions of Booking.com.

              By clicking "Search", you have acknowledged and agreed with Terms and Conditions of Booking.com.

              About Collection and Use of Personal Information

              Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

              Please visit here for more details.

              Notice

              OTP Verify

              • Check in

              • Flight status

              CHECK IN ONLINE

              Web Checkin is available 24 to 1 hour before flight departure

              Please ensure you input the family name as it appears in your ticket

              • eTicket number
              • Search Your Itinerary
              • Frequent Flyer Number

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


              Flight Status

              • Airport
              • Flight Number
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              U.S D.O.T Information

              Some necessary information applied to the tickets purchased / issued in the U.S market is published on the U.S Department of Transportation website, Aviation Consumer Protection. These policies will be updated regularly and without prior notice.

              Buying a Ticket

              Before you buy a ticket, please compare ticket prices, analyze ticket restrictions, and compare the cost of optional services is all part of the ticket buying process. DOT has in place passenger protection requirements to make this process easier for consumers.

              Restrictions on Tickets: Airlines are free to create different ticket types with different types of restrictions (fare classes).  While some tickets are fully-refundable and may include two free checked bags, free drinks, a seat assignment, and other amenities, other tickets may provide only transportation on the airplane and may be non-refundable.  It is important that you understand the type of ticket you are purchasing and what types of restrictions apply. Note: Generally, discounted tickets have the strictest rules such as non-refund ability, baggage restrictions, and the absence of a seat assignment.  In contrast, first class or business class tickets typically are the least restrictive and provide many amenities to consumers. 

              Are airlines required to provide me with the appropriate travel documentation to complete international travel (for example, a visa)? No, airlines are not required to provide you with appropriate travel documents to complete international travel.  It is your responsibility to ensure that you have all the valid travel documents required to complete travel.  If you do not arrive at the airport with proper travel documentation, you will not be allowed to travel.

              Purchasing a ticket through a travel agency or online travel agencies: Passengers often book air travel through travel agencies.  When you purchase a ticket through a travel agency or the online travel agent, you are not buying a ticket directly from the airline.  You are allowing the agency or agent to find and book air travel on your behalf. If you encounter any problems with your ticket during your travel, you should first contact the travel agency or agent directly.  The airline that you are flying on may be limited in the type of assistance that it can provide to you because you did not purchase your ticket directly from it.  You should check with your travel agent for any restrictions on these tickets.

              Which airline is operating your flight? Sometimes when you book a ticket, the airline that you purchase the ticket from will not be the airline operating your flight. Airlines often partner with each other so that one airline markets a flight to consumers (displays a ticket price and sells a ticket) while another airline is responsible for operating the flight (flying you to your destination). When airlines engage in such an arrangement (code-sharing) they are required to clearly and prominently identify the airline that is operating the flight(s).  During the booking process, this information must be clearly and prominently displayed on the first screen that appears following a search for a specific itinerary. Airlines cannot provide code-share disclosures through roll-overs, pop-ups, and hyper-links. Airlines are also required to clearly and prominently identify code-share partners in all advertisements and on ticket confirmations following the purchase of air fare. 

              Flight Delays & Cancellations

              When planning a trip, passengers should keep in mind that airlines do not guarantee their schedules.  While airlines want to get passengers to their destinations on time, there are many things that can – and sometimes do – make it difficult for flights to arrive on time.  Some problems, like bad weather, air traffic delays, and mechanical issues, are hard to predict and often beyond the airlines’ control. 

              In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled.  Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.  

              The Department’s rules regarding flight delays and cancellations apply only to flights that operate to, from, or within the United States.  However, passengers flying between or within foreign countries may be protected from flight delays and cancellations by the laws of another nation.

              Contact U.S D.O.T

              • Mailing address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., S.E., Washington, D.C. 20590

              • Website: http://www.transportation.gov/airconsumer

              • Telephone: 202-366-2220

               Vietnam Airlines is proud to be leading 4-star global airline

              Vietnam Airlines is proud to be a leading 4-star global airline

              Our sincere thanks to all valued customers and partners for your support!

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              © 2019 Vietnam Airlines JSC
              Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
              Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
              Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

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