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VNA Support

Some international airlines allow 12–14kg of cabin baggage and do not strictly enforce the limit. Is Vietnam Airlines being too stringent?

Strict control of cabin baggage is essential to ensure flight and passenger safety, and it is a standard practice across the industry.

In reality, cabin baggage policies vary widely. While some carriers allow 12–14kg, many others set a total limit of just 7kg—significantly less than Vietnam Airlines’ 10kg policy.

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The Contact Center in Vietnam

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Service hours: 24/7

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For calls within Vietnam: 1900 1100

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For calls from outside Vietnam: +84 24 38320320

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Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

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General support: Telesales@vietnamairlines.com

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