Helpdesk Center

The transport cage's dimensions should satisfy the following requirements:

• Cages transported in the passenger cabin: The three dimensions (width, length, and height) should not exceed 35cm x 30cm x 20cm. The total weight of the pet and the cage must not exceed 6kg;
• Cages transported as checked baggage: The total weight of the pet and the cage must not exceed 32kg.

Learn more about the Pet Carrier Regulations.

You need to prepare:

• Exit quarantine certificate or a confirmation of departure country/region;
• Entry certificate or quarantine station certificate of the destination country/region;
• Medical certificate;
• Passport etc.

For details on relevant documents and regulations, please refer to the entry regulations of the destination country.

You should bear in mind the following requirements:

Learn more about the conditions for transporting pets in checked baggage.

Pets are not accepted for transport in the following scenarios:

• Pregnant pets;
• Some dog and cat breeds are sensitive to temperature, humidity, light, pressure, and sound and are vulnerable when flying. Learn more about the list of dog and cat breeds that are not allowed to be transported;
• Vietnam Airlines has the right to require a Certificate of Adaptation from passengers or refuse to carry pets if the weather is excessively hot or cold;
• If a pet proves disruptive to passengers or crew, the captain may refuse to transport it or move it to the cargo hold.