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| For calls within Vietnam: 1900 1100 | |
| For calls from outside Vietnam: +84 24 38320320 | |
Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
According to the new policy, the maximum cabin baggage allowance is 10kg, including 1 main item and 1 personal item. What qualifies as a personal item, and what are the size/type restrictions? Can passengers bring a laptop bag, small handbag, or personal backpack? If the main item already weighs 10kg, will the personal item be weighed as well?
A personal item is a small piece of baggage used to carry personal belongings such as cameras, iPads, laptops, etc. It must not exceed the dimensions of 40x30x15cm.
If the main item already weighs 10kg, passengers will not be allowed to bring a personal item, as the total weight limit has been reached.
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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