Voluntary refund and rebook

If passengers cannot take their flights and voluntarily want to refund tickets or make changes (including changing tickets and canceling reservations), please refer to Vietnam Airlines' instructions for the following cases.

Voluntary refund

Voluntary refund is applied according to fare conditions. To refund tickets purchased on Vietnam Airlines website/app, passengers can choose one of the following methods:

• Actively refund tickets and cancel seats in the section "Manage Booking" - "Ticket refund (seat cancellation and ticket refund)" on Vietnam Airlines website. For detailed steps, passengers can learn more about Ticket Refund Instructions.
• Contact Vietnam Airlines offices.

Note:

• The ticket refund function on the website does not apply to the following cases:
  • Tickets refunded on the same day of purchase;
  • Tickets have been changed;
  • Partially used tickets;
  • Tickets paid by Cash and Miles, Konbini, Payment at bank counters, Payment at convenience stores.
• Fare conditions and refund fees are displayed during the ticket purchase process. Please read the information carefully to know the ticket refund conditions. In case the ticket is eligible for refund, Vietnam Airlines will refund immediately after passengers submit the request. Notification of ticket refund results will be sent to the registered email address.
• For tickets paid later at the counters of Saigon Commercial Joint Stock Bank, Vietnam Technological and Commercial Joint Stock Bank, Joint Stock Commercial Bank for Foreign Trade of Vietnam, Vietnam Cooperative Bank or paid later at convenience stores, refunds only apply at Vietnam Airlines ticket offices.

Voluntary ticket change

Voluntary ticket change is the change of itinerary, flight, or class of service. To avoid no-show fees, passengers need to change to a new flight/class of service at least 03 hours before the departure time of the old flight.

General conditions

The ticket exchange function on Vietnam Airlines' website/app only applies to tickets that meet the following conditions:

• Tickets were purchased on the Vietnam Airlines website or app;
• The fare includes exchangeable conditions;
• Only exchange for a new itinerary/ticket type at an equal or higher fare. Passengers pay for the fare difference (if any);
• Only exchange for the same itinerary type (one-way or round-trip);
• The exchange fee is not refundable in any circumstances;
• Ticket exchange period: before the flight date;
• For special cases, please contact the Contact Center or submit a request to onlinesupport@vietnamairlines.com.

Notes: For reservations with under-2-year-old infants, please submit your ticket exchange request to onlinesupport@vietnamairlines.com.

Instructions on ticket exchanges

Passengers can select one of the following options:

• Actively exchange tickets under "Manage Booking" - "Exchange flights" on the Vietnam Airlines website/app. Please, learn more about Ticket exchange instructions on the website and Ticket exchange instructions on the app of Vietnam Airlines. 
• Submit a ticket exchange request using the Ticket exchange request form.
• Contact the online ticket help desk at the email address onlinesupport@vietnamairlines.com;
• Contact Vietnam Airlines’ sales offices.