Service hours: 24/7 | |
| For calls within Vietnam: 1900 1100 | |
| For calls from outside Vietnam: +84 24 38320320 | |
Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
Check-in/Identity Documents
Please select the following issues that you need help.
Check-in documents for pregnant women
Check-in documents for unaccompanied minors
Cancel online check-in
Instructions for online check-in
Check-in for pets
Kiosk check-in
Airport check-in counter closing time
Required travel documents before a flight
Unable to check in online
Documents required for minor companions
Check-in for unaccompanied minors
Other topic support
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