Check-in

Online Check-in

Online check-in

Passengers can check-in online on Vietnam Airlines' website and mobile app. Please note that online check-in is applicable for passengers travelling on flights operated by Vietnam Airlines Group (Vietnam Airlines, Pacific Airlines, Vasco) departing from specific airports. 

Online Check-in

Airports Accept Check-in Online

  • Cam Ranh International Airport - Nha Trang
  • Cat Bi International Airport - Hai Phong
  • Da Nang International Airport - Da Nang
  • Noi Bai International Airport - Ha Noi
  • Tan Son Nhat International Airport - Ho Chi Minh City
  • Van Don International Airport - Quang Ninh
    • Bangkok – Suvarnabhumi International Airport (BKK)
      • Jakarta –Soekarno–Hatta International Airport (CGK)
  • Kuala Lumpur – Kuala Lumpur International Airport (KUL)
    • Luang Prabang –Luang Prabang International Airport (LPQ)
    • Phnom Penh –Phnom Penh International Airport (PNH)
    • Siem Reap –Siem Reap International Airport (REP)
    • Singapore – Changi International Airport (SIN)
    • Vientiane –Wattay International Airport (VTE)
  • Yangon –Yangon International Airport (RGN)
    • Beijing– Beijing International Airport (PEK)
  • Busan – Gimhae International Airport (PUS)
    • Chengdu – Chengdu Shuangliu International Airport (CTU)
    • Fukuoka – Fukuoka International Airport (FUK)
    • Guangzhou – Canton International Airport (CAN)
  • Hongkong – Hongkong International Airport (HKG)
  • Nagoya – Chubu Centrair International Airport (NGO)
      • Osaka – Kansai International Airport (KIX)
  • Seoul – Incheon International Airport (ICN)
      • Shanghai – Pudong International Airport (PVG)
  • Taiwan –Kaohsiung International Airport (KHH)
    • Taiwan – Taoyuan International Airport (TPE)
      • Tokyo – Haneda International Airport (HND)
      • Tokyo – Narita International Airport (NRT)
    • Frankfurt – Frankfurt International Airport (FRA)
  • London –London Heathrow International Airport (LHR)
  • Moscow – Domodedovo International Airport (DME)

Online check-in is not applicable for some passengers. Please click here to see more details.

“ Online boarding pass”

  •  “Online boarding passes” are issued upon completion of the web/mobile application check-in process. They can be self-printed by passengers or received via email/e-device. Front-line staff at airport check-in counters will check “Online boarding passes” and stamp them or change them to traditional printed boarding passes.

“Online check-in counters”

  • Online check-in counters operate as airport check-in counters for passengers who have completed the online check-in process, to verify their boarding passes. To locate the online check-in counters, passengers can follow the airports’ guidance or ask airport staff for assistance.

Online check-in requirements: 

Click here to see more details.

Online check-in steps

  • For passengers who provide Vietnam Airlines with their email, we will send a link for online check-in, which has been customized for passengers only within 24 hours prior to their estimated time of departure. Passengers do not have to type anymore, they can just click this link to finish their online check-in. Online check- in is now more convenient than ever before.
  • For those who don't provide an email to Vietnam Airlines, please follow these steps.
Receiving online boarding pass
  • If passengers want to self-print Online Boarding Pass, please print on A4 size paper in order to display all necessary information in one page. 
  • If passengers have chosen to receive their Online Boarding Passes via email/e-device, please visit online check-in/transfer counters at the airport to exchange for a Traditional Boarding Pass.
  • Passengers receive online boarding pass via Iphone Wallet app, please click here for more details.

Arriving at the Airport

  • Passengers must arrive at the web check-in counter at least 15 minutes before the closing time of the check-in counter to verify their online boarding passes via email/e-device. If passengers do not complete the verification in time, Vietnam Airlines will cancel their seat booking through web check-in.
  • At the web check-in counter, passengers need to show their online boarding pass and other travel documents required at Travel Documents.
  • Boarding gate numbers may be changed in some circumstances. Please check the information screen at the airport.
  • Passengers who take domestic flights without check-in baggage departed from Van Don (Quang Ninh), Cat Bi (Hai Phong), Noi Bai (Ha Noi), Da Nang, Cam Ranh (Nha Trang) and Tan Son Nhat (Ho Chi Minh city) will be allowed to skip the check-in counter and go straight to the security area. In this area, passengers will use online boarding passes which are either printed or shown on the device’s screen.

Telephone Check-in

Telephone Check-in

With “Telephone Check-in” service, passengers are entirely guaranteed to enjoy your convenient journey.

Passengers who have checked-in through telephone are allowed to go straight to the security area and board the aircraft without queuing at airport counters if they do not have checked baggage.

Just by making a phone call, passengers will be assisted to check-in their flights quickly and select seats in advance as their requests.

  • Hotline: 1900 6265
  • Application: Vietnam domestic flights departing from Noi Bai airport (Ha Noi) and Tan Son Nhat airport (Ho Chi Minh City).
  • Service is available from 12 hours up to 02 hours prior to departure time.
  • Fee: VND 5,000/minute.

In Town Check-in

In-town Check-in

Vietnam Airlines provides In-Town Check-in service from 12 October 2018. Passengers can check-in, arrange baggage drop and receive their boarding passes in advance at our office, and then freely enjoy their time before boarding at the airport.

This service allows passengers not only to shorten the queuing and waiting time spent at the airport, but also to plan and control their itinerary more effectively. Passengers can enjoy their trip in an easier and more convenient way. 

Service scope

In-Town Check-in service is available for passengers on domestic flights departing from Noi Bai airport.

Service only available for flights on the same day and at least 2 hours prior to the departure time.

For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, passengers who are in a stretcher or wheelchair, etc. please go to the airport to complete check-in procedures.

Service Fee

Service packages

fee for one passenger (VND)

Package no.1 Check-in for receiving boarding passes
30.000
Package no. 2 Check-in for receiving boarding passes
Check-in baggage (01 piece/ 01 passenger)
60.000
Package no. 3 Check-in for receiving boarding passes
Car service (travelling with other passengers)
60.000
Package no. 4 Check-in for receiving boarding passes
Check-in baggage (01 piece/ 01 passenger)
Car service (travelling with other passengers)
80.000
Package no. 5 Check-in for receiving boarding passes
Private car service (not travelling with other passengers)
150.000
Package no. 6 Check-in for receiving boarding passes
Check-in baggage (01 piece/ 01 passenger)
Private car service (not travelling with other passengers)
180.000

Note: 

  • From the second piece of luggage, a service fee will be 45.000 VND for each additional piece.
  • For infants traveling with adults, charges for all services will not be applied.
  • All prices above do not include value added tax (VAT).

Contact information for In-town Check-in service

Address: no. 20 Ngo Quyen street, Hoan Kiem district, Hanoi
Tel: 08 656 21 888
Email: intowncheckinnba@viags.vn 
Application: From 12 October 2018;
Opening hours: from 7am to 9pm daily. 

Kiosk Check-in

Kiosk Check-in

  • Kiosk check-in is now available at the following airports.
  • For more information about kiosk check-in application, please click here.
  • Passengers follow these steps to check-in at kiosks.

Airport Check-in

AIRPORT CHECK-IN

Check-in counter opens and closes following the timing below.

Important notes:

  • If the flight schedule is changed, check-in time will be adjusted accordingly.
  • Check-in timing also depends on each different airport and carrier.
  • Passengers need to arrive at the airport early to have enough time for check-in, security check, and immigration procedures.
  • Depending on your fare conditions, a failure to check-in on time may also result in:
    1. Making your ticket invalid for travel or becoming non-refundable in case there are restrictions on changes. You will need to make a new booking and purchase a new ticket.
    2. Paying change fee, and/or fare discrepancies for the new applicable fare.
  • Due to potential traffic delays, check-in time and security screening, passengers are recommended to be at the airport at least 60 minutes before the departure of domestic flights and 120 minutes before the departure of international flights. The handling of stand by passengers is based on the principle of “first comes, first serve” at each priority level.

Fly on-time with Vietnam Airlines!

Closing time of boarding gate:

Boarding gates close 15 minutes before the scheduled time of departure. Late passengers may not be accepted for travel.

Check-in for code-share flights: 

The opening and closing time of the check-in counter will be defined by the carriers that operate the flights. Passengers should carefully check the information written on the flight tickets or the official website of the carriers that operate the flights.

Check-in Timing

Check-in time

Vietnam Airlines strives to provide the easiest process for check-in. Passengers can check the timing for opening and closing of Check-in counters as below:

Opening time

(before estimated time of departure)

Closing time

(before estimated time of departure)
Web check-in Vietnam domestic flights 24 hours 60 minutes
International flights 24 hours 60 minutes
Kiosk check-in Vietnam domestic flights 24 hours 45 minutes
International flights 24 hours 60 minutes
Counter check-in Vietnam domestic flights 02 hours 40 minutes
International flights 03 hours 50 minutes 

(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before the scheduled time of departure.