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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Passengers can check-in online on Vietnam Airlines' website and mobile app. Please note that online check-in is applicable for passengers travelling on flights operated by Vietnam Airlines Group (Vietnam Airlines, Pacific Airlines, Vasco) departing from specific airports.
Online Check-in
Online check-in is not applicable for some passengers. Please click here to see more details.
“ Online boarding pass”
“Online check-in counters”
Online check-in requirements:
Click here to see more details.
Online check-in steps
Arriving at the Airport
With “Telephone Check-in” service, passengers are entirely guaranteed to enjoy your convenient journey.
Passengers who have checked-in through telephone are allowed to go straight to the security area and board the aircraft without queuing at airport counters if they do not have checked baggage.
Just by making a phone call, passengers will be assisted to check-in their flights quickly and select seats in advance as their requests.
Vietnam Airlines provides In-Town Check-in service from 12 October 2018. Passengers can check-in, arrange baggage drop and receive their boarding passes in advance at our office, and then freely enjoy their time before boarding at the airport.
This service allows passengers not only to shorten the queuing and waiting time spent at the airport, but also to plan and control their itinerary more effectively. Passengers can enjoy their trip in an easier and more convenient way.
Service scope
In-Town Check-in service is available for passengers on domestic flights departing from Noi Bai airport.
Service only available for flights on the same day and at least 2 hours prior to the departure time.
For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, passengers who are in a stretcher or wheelchair, etc. please go to the airport to complete check-in procedures.
Service Fee
fee for one passenger (VND)
Note:
Contact information for In-town Check-in service
Check-in counter opens and closes following the timing below.
Important notes:
Boarding sequence
Passengers who need mobility assistance may board the aircraft first, then Economy Passengers.
Business class passengers, Premium Economy class passengers, Platinum/Gold/Titan member passengers and SkyTeam Elite Plus/Elite member passengers may board at their own convenience but prior closing aircraft door.
Closing time of boarding gate:
Boarding gates close 15 minutes before the scheduled time of departure. Late passengers may not be accepted for travel.
Check-in for code-share flights:
The opening and closing time of the check-in counter will be defined by the carriers that operate the flights. Passengers should carefully check the information written on the flight tickets or the official website of the carriers that operate the flights.
Vietnam Airlines strives to provide the easiest process for check-in. Passengers can check the timing for opening and closing of Check-in counters as below:
Opening time
(before estimated time of departure)
Closing time
(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before the scheduled time of departure.
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