Check-in

Online Check-in

Online check-in

We have made check-in more convenient and easier than ever with our online check-in services by website and mobile application. Please note that online check-in is applicable for passengers who have confirmed booking and valid e-tickets on flights operated by Vietnam Airlines departing from:

Online check-in is applicable for passengers on flights operated by Vietnam Airlines departing from

  • Noi Bai International Airport - Ha Noi
  • Van Don International Airport - Quang Ninh
  • Da Nang International Airport - Da Nang
  • Cam Ranh International Airport - Nha Trang
  • Tan Son Nhat International Airport - Ho Chi Minh City
  • Kuala Lumpur – Kuala Lumpur International Airport (KUL)
  • Phnom Penh –Phnom Penh International Airport (PNH)
  • Siem Reap –Siem Reap International Airport (REP)
  • Vientiane –Wattay International Airport (VTE)
    • Luang Prabang –Luang Prabang International Airport (LPQ)
  • Singapore – Changi International Airport (SIN)
  • Jakarta –Soekarno–Hatta International Airport (CGK)
  • Bangkok – Suvarnabhumi International Airport (BKK)
  • Yangon –Yangon International Airport (RGN)
  • London –London Heathrow International Airport (LHR)
  • Frankfurt – Frankfurt International Airport (FRA)
  • Moscow – Domodedovo International Airport (DME)
  • •    Busan – Gimhae International Airport (PUS)
  • •    Seoul – Incheon International Airport (ICN)
  • •    Tokyo – Narita International Airport (NRT)
  • •    Taiwan – Taoyuan International Airport (TPE)
  • •    Beijing– Beijing International Airport (PEK)
  • •    Hongkong – Hongkong International Airport (HKG)
  • •    Tokyo – Haneda International Airport (HND)
  • •    Osaka – Kansai International Airport (KIX)
  • •    Nagoya – Chubu Centrair International Airport (NGO)
    • •    Fukuoka – Fukuoka International Airport (FUK)
  • •    Shanghai – Pudong International Airport (PVG)
  • •    Guangzhou – Canton International Airport (CAN)
    • •    Chengdu – Chengdu Shuangliu International Airport (CTU)
  • •    Taiwan –Kaohsiung International Airport (KHH)

If passengers travel on flights operated by OTHER AIRLINES; or on code-share flights between Vietnam Airlines and other airlines and these flights are operated by other airlines, please contact the operated airlines to process check-in or come to departure airport to complete check-in procedures.

Online check-in is not applicable for some passengers: click here to see more details.

“ Online boarding pass”

  •  “Online boarding passes” are issued upon completion of web/mobile application check-in process. They can be self-printed by passengers or received via email/e-device. Front-line staffs at airport check-in counter will check “Online boarding passes” and stamp on them or change to traditional boarding passes.

“Online check-in counters”

  • Online check-in counters are airport check-in counters for passengers who complete online check-in process, to verify their online boarding passes. To locate the online check-in counters, passengers can follow airports’ guidance or contact airports’ staffs for assistance.

Online check-in requirements: 

Click here to see more details.

Online check-in steps

  • For passengers who provide Vietnam Airlines with your email, we will send a link for online check - in, which has been customized for passengers only at the moment of 24 hours prior to your estimated time of departure. Passengers do not have to type anymore, just by clicking this link to finish your online check-in. Since then, online check- in has been more convenient than ever before.
  • For those who don't provide email to Vietnam Airlines, please follow below these steps.
Notice:
  • If Passengers want to choose another seat, please start again from Step 1 to Step 5 and change your seat in step 4.
  • If Passengers want to self-print Online Boarding Pass, please print on A4 size in order to display all necessary information in one page. In case Online Boarding Pass is printed in more than 1 page, please bring all of them to the web check-in counters at the airport.
  • Passengers who have chosen to receive Online Boarding Pass via email/e-device: please visit online check-in/transfer counters at the airport to exchange Traditional Boarding Pass.
  • Passengers who take domestic flights without check-in baggage departed from Noi Bai, Da Nang, Van Don and Tan Son Nhat Airport will be allowed to skip the check-in counter and go straight to the security area. At this area, passenger will use online boarding pass which is either printed or shown on the device’s screen.

Arriving at Airport

  • Passengers must arrive at web check-in counter at least 15 minutes before closing time of check-in counter to verify their online boarding pass via email/e-device. If passengers do not complete the verification in time, Vietnam Airlines will cancel your seat booking through web check-in.
  • At web check-in counter, passengers need to show online boarding pass and other travel documents required at Travel Documents.
  • Boarding gate number may be changed in some circumstances. Please check the information screen at the airport.

In Town Check-in

In-town Check-in

Vietnam Airlines provides In-Town Check-in service from 12 October 2018. Passengers can check-in, arrange baggage drop, receive boarding pass in advance at our office and then freely enjoy sightseeing, shopping and business meetings right before boarding at the airport.

This service allows passengers not only to shorten the queuing and waiting time spent at the airport, but also to plan and control your itinerary more effectively. Passengers can enjoy your trip in an easier and convenient way. 

Service scope

In-Town Check-in service is available for passengers on domestic flights departing from Noi Bai airport.

Only available for flights on the same day and with at least 2 hours prior to the departure time.

For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, passengers who are on a stretcher or wheelchair, etc. please go to the airport to complete check-in procedures.

Service Fee

Service packages

fee for one passenger (VND)

Package no.1 Check-in for getting boarding pass
30.000
Package no. 2 Check-in for getting boarding pass
Check-in baggage (01 piece/ 01 passenger)
60.000
Package no. 3 Check-in for getting boarding pass
Car service (travelling with other passengers)
60.000
Package no. 4 Check-in for getting boarding pass
Check-in baggage (01 piece/ 01 passenger)
Car service (travelling with other passengers)
80.000
Package no. 5 Check-in for getting boarding pass
Private car service (not travelling with other passengers)
150.000
Package no. 6 Check-in for getting boarding pass
Check-in baggage (01 piece/ 01 passenger)
Private car service (not travelling with other passengers)
180.000

Note: 

  • From the second piece, service fee will be 45.000 VND for 01 piece.
  • For infant passengers traveling with adults, charges for all services will not be applied.
  • All prices above do not include value added tax.

Contact information for in-town check-in service

Address: no. 20 Ngo Quyen street, Hoan Kiem district, Hanoi
Tel: 08 656 21 888
Email: intowncheckinnba@viags.vn 
Application: From 12 October 2018;
Opening hours: from 7am to 9pm daily. 

Kiosk Check-in

Kiosk Check-in

Airport Check-in

AIRPORT CHECK-IN

Check-in counter opens and closes following the below timing.

Important notes:

  • If flight schedule is changed, check-in time will be adjusted accordingly.
  • Check-in timing also depends on each different airport and carrier.
  • Passengers need to arrive at the airport early to have enough time for check-in, security check, and immigration procedures.
  • Depending on your fare conditions, a failure to check-in on time may also result in:
    1. Making your ticket invalid for travel or becoming non-refund in case there are restrictions on changes. You will need to make a new booking and purchase a new ticket.
    2. Paying change fee, and/or fares difference for the new applicable fare.
  • Due to potential traffic delays, check-in time and security screening, passengers are recommended to be at the airport at least 60 minutes before departure of domestic flights and 120 minutes before departure of international flights. The handling of stand by passengers bases on the method “first comes, first serve” in each priority level.

Flight on-time with Vietnam Airlines!

Closing time of boarding gate:

Boarding gate closes 15 minutes before scheduled time of departure. Late passengers may not be accepted for travel.





Check-in for code-share flights: 

The opening and closing time of check-in counter will be defined by the carriers that operate the flights. Passengers should carefully check the information written on the flight tickets or the official website of the carriers that operate the flights.

Check-in Timing

Check-in time

Vietnam Airlines provides the easiest process of check-in. Passengers can check the timing for openning and closing of Check-in counter as below:

Opening time

(before estimated time of departure)

Closing time

(before estimated time of departure)
Web check-in Vietnam domestic flights 24 hours 60 minutes
International flights 24 hours 60 minutes
Kiosk check-in Vietnam domestic flights 24 hours 45 minutes
International flights 24 hours 60 minutes
Counter check-in Vietnam domestic flights 02 hours 40 minutes
International flights 03 hours 50 minutes 

(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before scheduled time of departure.