Check-in

Online Check-in

Online check-in

Passengers can check-in online on Vietnam Airlines' website and mobile app. Please note that online check-in is applicable for passengers travelling on flights operated by Vietnam Airlines Group (Vietnam Airlines, Pacific Airlines, Vasco) departing from specific airports. 

Online Check-in

Some domestic airports accept check-in online

  • Cam Ranh International Airport - Nha Trang
  • Cat Bi International Airport - Hai Phong
  • Chu Lai Internatonal Airport - Quang Nam
  • Da Nang International Airport - Da Nang
  • Noi Bai International Airport - Ha Noi
  • Tan Son Nhat International Airport - Ho Chi Minh City
  • Van Don International Airport - Quang Ninh
  • Vinh International Airport - Nghe An
    • Bangkok – Suvarnabhumi International Airport (BKK)
      • Jakarta –Soekarno–Hatta International Airport (CGK)
  • Kuala Lumpur – Kuala Lumpur International Airport (KUL)
    • Luang Prabang –Luang Prabang International Airport (LPQ)
    • Phnom Penh –Phnom Penh International Airport (PNH)
    • Siem Reap –Siem Reap International Airport (REP)
    • Singapore – Changi International Airport (SIN)
    • Vientiane –Wattay International Airport (VTE)
  • Yangon –Yangon International Airport (RGN)
    • Beijing– Beijing International Airport (PEK)
  • Busan – Gimhae International Airport (PUS)
    • Chengdu – Chengdu Shuangliu International Airport (CTU)
    • Fukuoka – Fukuoka International Airport (FUK)
    • Guangzhou – Canton International Airport (CAN)
  • Hongkong – Hongkong International Airport (HKG)
  • Nagoya – Chubu Centrair International Airport (NGO)
      • Osaka – Kansai International Airport (KIX)
  • Seoul – Incheon International Airport (ICN)
      • Shanghai – Pudong International Airport (PVG)
  • Taiwan –Kaohsiung International Airport (KHH)
    • Taiwan – Taoyuan International Airport (TPE)
      • Tokyo – Haneda International Airport (HND)
      • Tokyo – Narita International Airport (NRT)
    • Frankfurt – Frankfurt International Airport (FRA)
  • London –London Heathrow International Airport (LHR)
  • Moscow – Domodedovo International Airport (DME)

Online check-in is not applicable for some passengers. Please click here to see more details.

“ Online boarding pass”

  •  “Online boarding passes” are issued upon completion of the web/mobile application check-in process. They can be self-printed by passengers or received via email/e-device. Front-line staff at airport check-in counters will check “Online boarding passes” and stamp them or change them to traditional printed boarding passes.

“Online check-in counters”

  • Online check-in counters operate as airport check-in counters for passengers who have completed the online check-in process, to verify their boarding passes. To locate the online check-in counters, passengers can follow the airports’ guidance or ask airport staff for assistance.

Online check-in requirements: 

Click here to see more details.

Online check-in steps

  • For passengers who have provided their email address when purchasing tickets and making a reservation, we will send an online check-in invitation to the email address 24 hours before the flight's scheduled departure time. Passengers can access the link in the invitation to complete the check in without having to provide the itinerary information again.
  • For passengers who have not yet provided an email address, please check in online according to the instructions here.
Receiving online boarding pass
  • Self-print your online boarding pass: choose A4 paper size for printing so that all the information of your online boarding pass is displayed on a single page.
  • Get your online boarding pass by email or on a mobile device.
  • Get your boarding pass via the iPhone Wallet app.

Arriving at the Airport

  • For domestic flights, please note the following information:
    1. If you do not bring checked baggage, you are allowed to go directly to the departure gate area.
    2. If you carry checked baggage, please go to the online check-in counter at the airport to get your regular boarding pass.
  • For international flights, passengers are required to show up in person at the Vietnam Airlines online check-in counter at the airport in order to have their boarding pass and identification verified by staff according to regulations. Passengers must be present at the online check-in counter before the counter closes.
    1. Passengers must present their online/regular boarding passes and other documents for check-in.
    2. Boarding gates may vary depending on actual operation. Please check the information at the airport.

Telephone Check-in

Telephone Check-in

With “Telephone Check-in” service, passengers are entirely guaranteed to enjoy your convenient journey.

Passengers who have checked-in through telephone are allowed to go straight to the security area and board the aircraft without queuing at airport counters if they do not have checked baggage.

Just by making a phone call, passengers will be assisted to check-in their flights quickly and select seats in advance as their requests.

  • Hotline: 1900 6265
  • Application: Vietnam domestic flights departing from Noi Bai airport (Ha Noi) and Tan Son Nhat airport (Ho Chi Minh City).
  • Service is available from 12 hours up to 02 hours prior to departure time.
  • Fee: VND 5,000/minute.

In Town Check-in

In-town Check-in

Vietnam Airlines provides In-Town Check-in service from 12 October 2018. Passengers can check-in, arrange baggage drop and receive their boarding passes in advance at our office, and then freely enjoy their time before boarding at the airport.

This service allows passengers not only to shorten the queuing and waiting time spent at the airport, but also to plan and control their itinerary more effectively. Passengers can enjoy their trip in an easier and more convenient way. 

Service scope

In-Town Check-in service is available for passengers on domestic flights departing from Noi Bai airport.

Service only available for flights on the same day and at least 2 hours prior to the departure time.

For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, passengers who are in a stretcher or wheelchair, etc. please go to the airport to complete check-in procedures.

Service Fee

Service packages

fee for one passenger (VND)

Package no.1 Check-in for receiving boarding passes
30.000
Package no. 2 Check-in for receiving boarding passes
Check-in baggage (01 piece/ 01 passenger)
60.000
Package no. 3 Check-in for receiving boarding passes
Car service (travelling with other passengers)
60.000
Package no. 4 Check-in for receiving boarding passes
Check-in baggage (01 piece/ 01 passenger)
Car service (travelling with other passengers)
80.000
Package no. 5 Check-in for receiving boarding passes
Private car service (not travelling with other passengers)
150.000
Package no. 6 Check-in for receiving boarding passes
Check-in baggage (01 piece/ 01 passenger)
Private car service (not travelling with other passengers)
180.000

Note: 

  • From the second piece of luggage, a service fee will be 45.000 VND for each additional piece.
  • For infants traveling with adults, charges for all services will not be applied.
  • All prices above do not include value added tax (VAT).

Contact information for In-town Check-in service

Address: no. 20 Ngo Quyen street, Hoan Kiem district, Hanoi
Tel: 08 656 21 888
Email: intowncheckinnba@viags.vn 
Application: From 12 October 2018;
Opening hours: from 7am to 9pm daily. 

Kiosk Check-in

Kiosk Check-in

  • Kiosk check-in is now available at the following airports.
  • For more information about kiosk check-in application, please click here.
  • Passengers follow these steps to check-in at kiosks.

Airport Check-in

AIRPORT CHECK-IN

Check-in counter opens and closes following the timing below.

Important notes:

  • If the flight schedule is changed, check-in time will be adjusted accordingly.
  • Check-in timing also depends on each different airport and carrier.
  • Passengers need to arrive at the airport early to have enough time for check-in, security check, and immigration procedures.
  • Depending on your fare conditions, a failure to check-in on time may also result in:
    1. Making your ticket invalid for travel or becoming non-refundable in case there are restrictions on changes. You will need to make a new booking and purchase a new ticket.
    2. Paying change fee, and/or fare discrepancies for the new applicable fare.
  • Due to potential traffic delays, check-in time and security screening, passengers are recommended to be at the airport at least 60 minutes before the departure of domestic flights and 120 minutes before the departure of international flights. The handling of stand by passengers is based on the principle of “first comes, first serve” at each priority level.

Fly on-time with Vietnam Airlines!

Closing time of boarding gate:

Boarding gates close 15 minutes before the scheduled time of departure. Late passengers may not be accepted for travel.

Check-in for code-share flights: 

The opening and closing time of the check-in counter will be defined by the carriers that operate the flights. Passengers should carefully check the information written on the flight tickets or the official website of the carriers that operate the flights.

Check-in Timing

Check-in time

Vietnam Airlines strives to provide the easiest process for check-in. Passengers can check the timing for opening and closing of Check-in counters as below:

Opening time

(before estimated time of departure)

Closing time

(before estimated time of departure)
Web check-in Vietnam domestic flights 24 hours 60 minutes
International flights 24 hours 60 minutes
Kiosk check-in Vietnam domestic flights 24 hours 45 minutes
International flights 24 hours 60 minutes
Counter check-in Vietnam domestic flights 02 hours 40 minutes
International flights 03 hours 50 minutes 

(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before the scheduled time of departure.