Agency

1. Scope

1.1 Vietnam Airlines (VN) will issue an ADM to collect amounts or make adjustments to agent transactions related to the issuance and use of VN traffic documents, issued by or at the request of the agent, regardless of which airlines are included in the itinerary of the VN traffic document. An ADM may also be used to collect amounts where a traffic document has not been issued if agreed upon by the agent (example: for deposits for group sales).
1.2   It is VN ticket issuance policy to mandate the use of electronic tickets (ETs).
1.3  All clause in this document are the standard ADMs policy. In case VN and agent have other bilateral agreement on issuing ADM policy, the bilateral agreement will prevail.

2. Key points:

2.1 Minimum ADM Value 
The minimum ADM value is USD 10 or equivalent, except in the case of taxes. In the case of persistent practice of under collection (multiple occurrences of underpayments of less than USD 10 or equivalent) by the same agent, VN reserves the right to recover those underpayments. More than one ADM in relation to the same original ticket can be raised if different, unrelated charges apply.
Grouping of multiple tickets on one ADM may be allowed under the conditions that the audit reasons are the same for all grouped tickets and all tickets were issued by the same agent.
2.2 ADM Administrative charge
VN will not levy administration charges to cover the cost of ADM issuance by VN.
2.3 ADM Settlement 
Agency Debit Memos will be raised and settled via the BSP link if sent within nine months after final travel date/refund date. Where the final travel date cannot be established for any reason, the expiry date of the document shall be used. Beyond that date payment settlement will be handled directly between the airline and the agency.
ARC Debit Memos will be loaded in the ARC Memo Manager. 
2.4 ADM Dispute Handling 
Disputes can only be done via BSPLink. It is VN’s intention to handle disputed ADMs in a timely manner. 
Agents have the right to raise disputes within 15 days of receipt of ADM. If no dispute is raised within this time-frame, the dispute will not be accepted by VN. Upon receipt of dispute, VN will reply within 60 days stating acceptance or denial of the dispute with a clear explanation. 
2.5 ACM Issuance 
In the case unjustified ADMs have been issued by VN or when an ADM requires corrections in favor of the agent, an ACM can be issued to that agent covering the amount due.

2.6.2 In specific circumstances, VN may issue an ADM as a penalty in case of a serious agent violation of the VN’s ticketing policies based on the penalty level which the agent has previously been directly informed of or was widely published.

3. Contact Information

For further inquiries related to fare audit ADM/ACM, please contact your local Vietnam Airlines' office.
Vietnam Airlines reserves the right to amend, adapt and/or partially delete the ADM policy at any time with prior notice.