Prepaid Baggage

Prepaid baggage allows passengers to purchase additional checked baggage at least 6 hours before departure time via Vietnam Airlines website/app or sales office/agent. With prepaid baggage, passengers can get a preferential rate compared to purchasing additional checked baggage at the airport (Excess baggage).

How to buy prepaid baggage

Passengers can purchase up to 10 pieces of prepaid baggage via following channels:

  • Purchase prepaid baggage at Vietnam Airlines sales offices and agents;
  • When booking online via Vietnam Airlines website www.vietnamairlines.com and mobile app;
  • After ticket issuance, passengers can purchase prepaid baggage at the section of “Manage Booking” - “Buy ancillaries” - “Prepaid baggage”.

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Regulations on the weight and size of prepaid baggage

Prepaid baggage must follow the standard piece regulations in terms of size and weight as follows:

  • For Vietnam domestic itineraries, the standard piece weighs 23kg or 10kg.
  • For international itineraries, the standard piece weighs 23kg.
  • The maximum total three dimensions of a standard piece shall not exceed 158cm.

Size of VNA prepaid baggage.

When checking in at the airport, if the actual weight or size of checked baggage exceeds the Regulations on free checked baggage and prepaid baggage purchased shall cover the excess baggage.

Notes:

  • Prepaid baggage applies to tickets of Vietnam Airlines (738) operated by Vietnam Airlines or Pacific Airlines (except for flights operated using ATR 72 aircraft).
  • Prepaid baggage must be purchased at least 06 hours before departure.
  • Prepaid baggage is allowed to change to a new travel date/ itinerary with equal or higher cost. The change must be made at least 6 hours before the departure time of the new flight segment.
  • Prepaid baggage cannot be endorsed, refunded, or exchanged for other services or tickets.
  • Completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.

Rate of prepaid baggage

Passengers can find the details of the prepaid baggage price here.

Excess baggage at the airport

When checking in at the airport, excess baggage applies to the following cases:

  • The number of pieces, the weight and/or size of actual checked baggage exceeds the Regulations on free checked baggage and the passenger has not purchased prepaid baggage, or
  • The number of pieces, weight or size of checked baggage exceeds the Regulations on free checked baggage and purchased prepaid baggage, passenger can purchase excess baggage for the exceeding portion.

How to buy excess baggage at the airport

Excess baggage can be purchased at Vietnam Airlines' check-in counters. Excess baggage purchased at the airport is classified into three categories: standard excess baggage pieces, oversized pieces and overweight pieces.

Standard of excess baggage at the airport

Standard excess baggage

  • On an international itineraries, Vietnam Airlines only applies a standard excess baggage piece of up to 23kg with a total three-dimension length of no more than 158cm.
  • On a domestic itineraries, excess baggage standard will be 10kg or 23kg on segments operated by Vietnam Airlines or Pacific Airlines. The total three-dimension length of the excess baggage must not exceed 158cm.

Oversized piece

The total three-dimension length oversized baggage is between 158cm and 203cm.

Overweight piece

  • On international itineraries, the standard excess piece is between 23kg and 32kg.
  • On a Vietnam domestic itineraries, the standard overweight piece is between 10kg and 32kg.

Notes: If one piece exceeds the standard weight, size, the passenger shall pay for the standard excess baggage piece (in addition to free baggage standard, excluding prepaid baggage purchased) + extra rate for overweight + extra rate for oversize.

Rate of excess baggage at the airport

Passengers can find the details of excess baggage rate at the airport here.