With Online Check-in, passengers can actively check in using Vietnam Airlines' website or mobile app.
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How to check in online
To check-in online on the Vietnam Airlines website, passengers follow the steps below.
Step 1: Passengers go to the website vietnamairlines.com, at the "Check-in” section, enter the Reservation Code (PNR) and Family Name, and click "Check in".
Step 2: Check the information again and select “Start check-in”;
Step 3: Check the information in the reservation code and supplement frequent customer information, or proceed to check in for another reservation code (if desired).
Step 4: Confirm consent to the passenger's regulations on baggage restrictions.
Step 5: Seat selection: Select seats on the seat map. After selecting the desired seats, click “Confirm seats and receive boarding passes”.
Step 6: After selecting a seat, passengers can purchase additional services, then click "Confirm" and make payment for the selected service.
Step 7: At this step, passengers review their itinerary information and keep in mind the time they should arrive at the boarding gate. To receive a boarding pass, click “View boarding pass” and select “Send boarding pass”.
On the "Select how to receive a boarding pass" screen, passengers can choose whether to receive the boarding pass via email in PDF format or as a Passbook card (for use in an iPhone or iPad Wallet).
Related Information
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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Notice
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, please change website country/region.