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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is China and payment will be charged in Chinese Yuan Renminbi (CNY). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Following a period of upgrade and maintenance, Vietnam Airlines officially resumes operations of the Lotus Lounge at Terminal 2, Noi Bai International Airport from August 24, 2025.
The investment in upgrading the infrastructure and facilities of the Lotus Lounge is part of the national flag carrier’s ongoing efforts to provide passengers with a comfortable resting space and international-standard services, thereby enhancing the overall flying experience with Vietnam Airlines.
Vietnam Airlines sincerely thanks passengers for their understanding and support during the temporary closure of the lounge, and looks forward to continuing to receive your trust and companionship in the future.
For more information and assistance, passengers are kindly invited to visit www.vietnamairlines.com, the Vietnam Airlines mobile app, message via Zalo at https://zalo.me/3149253679280388721, follow the airline’s official Facebook Fanpage, or contact Vietnam Airlines ticket offices, official agents, or the Customer Care hotline at 1900 1100.