Online check-in

Check-in time

Passengers check in online for their flights from 24 hours to 1 hour before the scheduled departure time.

At airport

Attention to passengers who have checked in online:

• If not carrying checked baggage, proceed directly to the security screening area, then present your travel documents and electronic boarding pass.
• If carrying checked baggage, proceed to the check‑in counter at the airport and present your travel documents and electronic boarding pass to check your baggage.

For more detailed information, please consult the documents required for Vietnam domestic flights, Flights to Vietnam and Flights from Vietnam to international destinations.

Some notes when proceeding check-in

• Online check-in is only accepted at certain domestic and international airports. Please find out more information at our List of Airports Where Online Check-in is allowed. In case passengers depart from the airport where online check-in is not supported, please check in at Vietnam Airlines' kiosk or at airport check-in counters.
• Online check-in is not available for the following passengers:
  • Passengers requesting special services (for special meal services, online check-in is still supported);
  • Passengers traveling with children under the age of two;
  • Passengers traveling on flights operated by other airlines (except for airlines belonging to Vietnam Airlines Group including Vasco and Pacific Airlines).
• Check-in can be proceeded each time for a maximum of 9 passengers. If a booking has more than 9 passengers, please check in online multiple times for passengers in the same booking reference.
• If you have checked in online to pre-reserve your seat and would like to change your flight plan, you can cancel your check-in at Manage Booking or contact our Customer Care Center at phone number 19001100 or email onlinesupport@vietnamairlines.com.
• If there are multiple e-tickets for the same itinerary in the same PNR, please check in at the airport.