Vietnam Airlines

Guide for redeeming miles for VinID points on the website

Step 1: Members visit vietnamairlines.com home page, select “Log-in” section at the top right corner, enter the member number and password, and click “Login”.

Step 2: At the “Account Information” screen, select Redeem Miles.

Step 3: At the “Redeem online” screen, select “Redeem For VinID”.

Step 4: Log in and verify VinID, then select the number of miles redeemed to VinID points and select “Redeem now”.

Guide for redeeming miles for VinID points on the app

Step 1: Log on to the Lotusmiles account.

Step 2: Select “Redeem Miles” then select “Redeem For VinID”. After that log in and verify VinID, select the number of miles redeemed to VinID points and select “Redeem now”.

Support contact

For prompt support, please contact one of the following channels:

• Service time: 24/7;
• Contact Center:
  1. For calls within Vietnam: 1900 1800;
  2. For calls from outside Vietnam: (+84-24) 3832 0320;
• Email: vip.lotusmiles@vietnamairlines.com (for Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (for Titanium, Silver, registered members).