Instructions for Resetting Lotusmiles password on Website

Please note that to set a new password, an email will be sent to the address that you used when registering your account. If you are unable to access the registered email address, please contact Lotusmiles Contact Center for assistance.

Step 1: Visit the website vietnamairlines.com, on the toolbar at the bottom left, select “Log in” and then choose “Forgot password.”

Step 2: In the "Forgot password" window, choose one of the three options: membership card number, email, or phone number to verify your information. Then, enter the appropriate information and select "Continue."

Step 3:

• An OTP code will be sent to the phone number/email that you used to register your Lotusmiles account.
• Enter the OTP code in the "Verify OTP" section and select "Confirm OTP."
• If you haven't received the OTP code, select "Resend."

Step 4: After entering the OTP code, a link to create a new password will be sent to the registered email address. Click on the link and create a new password.

Step 5: In the "Create password" window, create a new password according to the guidelines and select "Save Changes" to complete the password reset process.