Check in oversized and bulky baggage such as musical instruments, large photo frames, etc.

You should contact Vietnam Airlines branches to book the service at least 24 hours before the scheduled departure time.

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Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

Contact with Our Branch Offices

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The Contact Center in Vietnam

Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320

Our Contact Center Hotline handles multiple calls simultaneously; therefore, your request may not be processed promptly. For faster assistance, please contact our Contact Center via the email address below:

Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: telesales@vietnamairlines.com

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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.