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About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect
- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.
- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.
- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

Please see our Privacy Policy for more information.

Enrollment

Sign up with your Facebook

By clicking on the "Create Member Profile" button below, it is certified that Member has read and agreed to the "Lotusmiles Terms and Conditions. Please use English characters only. No special characters allowed."

All fields marked with * are required

  • Personal Information
  • Contact Details
  • Extra Information
  • Personal Information

    Your personal information will be the same as in your passport or ID card.

    Title*

    Family name*

    As in passport, eg. NGUYEN

    Given Name*

    As in passport, eg. THI THU HUONG

    Name Ordering*

    Full name on membership card*

    (As in passport. In case your full name is over 25 characters, middle names are in initials, eg. NGUYEN T THU HUONG.)

    Date of Birth*

    Passport/ID Card Number

    Nationality *

    Preferred Language

  • Address

    Please fill in your Address / Phone Number / Email fully and accurately.

    Address Type*

    Company name*

    Business title

    Address line 1*

    Address line 2

    Address line 3

    Country/Region*

    Province/State*

    District/City *

    Postal Code

    (Residents of Vietnam; Please enter Postal Code as 10000).

    Phone

    Mobile*

    (maximum 15 numerics)

    Other

    (maximum 6 numerics)
    (maximum 15 numerics)

    Email

    Email Address*

  • Extra Information

    Special offer code

    *I agree to the Terms and Conditions of the Lotusmiles program and accept the Vietnam Airlines Privacy Policy



    Verify your submission

    *Please enter the code as shown to indicate that a person, not an automated program, is submitting this form.

According to Article 6 (1) (a) of the General Data Protection Regulation (GDPR), we may process your personal data collected during the enrollment, subject to your consent, for the following purpose:

I accept Marketing communications from Lotusmiles program as detailed in the Privacy Policy (such as notifications, newsletters, special offer programs in connection with Vietnam Airlines’ products, services and partners…)

If, after giving your consent for this purpose, you wish Lotusmiles to stop sending you marketing communications and/or processing your personal data for such purpose, you have the right to withdraw your consent at any time by contacting us at the address communicated in the Privacy Policy.

For any other information about how Vietnam Airlines are processing personal data and about your rights (right to access, right to be forgotten, right to object…) please read the Privacy Policy.

Your personal information will be the same as in your passport or ID card.

Family name*

As in passport, eg. NGUYEN

Given Name*

As in passport, eg. THI THU HUONG

Date of Birth*

Gender

Phone*

(maximum 15 numerics)

Country/Region *

Province/State *

Address *

Email Address*

Special offer code



 Vietnam Airlines is proud to be leading 4-star global airline

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!

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none  Contact Center for calls within Vietnam (24/7): 1900 1100
space  For Lotusmiles members: 1900 1800
space  For calls from outside Vietnam (24/7): +84 24 38320320
  Email: Telesales@vietnamairlines.com
      Email for Lotusmiles members: vip.lotusmiles@vietnamairlines.com  (for Platinum and Gold members)
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© 2019 Vietnam Airlines JSC
Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

 

Branch Office in Tokyo
Address: Daido Seimei KasumigasekiBldg.6F, 1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
Tel: +81 3 3508 1481 Fax: +81 3 3508 1480

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