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Login to the member account
On the website, members visit the vietnamairlines.com home page, select the “Log in” section at the top right corner, enter the member number and password, and click “Log in”.
On the app, find the toolbar at the bottom of the home page, select Lotusmiles, and enter the card number and password to log in to the member account.
When logging into a Lotusmiles account, a member can perform the following operations:
Account Information:
Activity details: View flight and bonus mile details.
Request mile accumulation for a flight: At least 7 days after completing a flight, and the account has not updated the accumulated miles, a member can access the account and submit a request for mile accumulation to the Lotusmiles Program to receive the corresponding bonus miles. Please remember to keep the flight ticket information to request mile accumulation.
Change password: Update a new password for the account.
Mile accumulation calculator: Enter the airline, departure, destination, seat class, and departure date to see how many miles you can earn after the flight completion.
Members requiring account-related assistance, please visit the Frequent Asked Questions section, select "Lotusmiles Program" - "My Account".
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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