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TRAVEL WITH CONFIDENCE

Your health and safety are always our top priorities. From the moment you check in to when you reach the baggage claim area, you will experience Vietnam Airlines’ new standards of safety. New service standards are frequently updated, following guidelines from Vietnam’s authorities such as the Ministry of Health, the Civil Aviation Administration as well as the International Air Transport Association (IATA), and SkyTeam Alliance's Skycare&Protect.

NEW SERVICE – NEW STANDARDS
IT’S ALL ABOUT YOUR SAFE FLIGHT

BEFORE YOU GO
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AT THE AIRPORT
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ON BOARD
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BEFORE YOU GO

To ensure the highest level of safety for passengers, Vietnam Airlines sprays and sanitizes our entire fleet of aircraft and its equipment with disinfectants upon landing. The disinfection is performed in all passenger’ cabins, cockpits, galley areas, and especially frequently touched surfaces like overhead compartments, armrests, headphones, buttons, and so forth. Apart from disinfecting aircraft after each flight, at the end of the day, Vietnam airlines also sprays disinfectants on all aircraft operated within the day once more and let the disinfectant soak overnight to maximize its effect. The disinfectant Disinfection Spraying Solution CH2200 and Netbiokem DSAM are being used in accordance with the regulations and standards established by functional medical units and aircraft manufacturers, which pose no adverse health risks to passengers.

Moreover, we highly recommend all passengers to follow safety protocols as follows:

COMPLETE A HEATH DECLARATION

According to the Civil Aviation Administration’s requirement, all passengers are required to do health declaration before flights following Ministry of Health’s guidelines. The procedure is simple, fill your information at http://tokhaiyte.vn or “Vietnam Health Declaration” Mobile App.

WEARING FACE MASKS

As required by the Civil Aviation Administration of Vietnam, all passengers must wear face masks at the airport and throughout the flight. Passengers must bring their own face masks. It is highly recommended to prepare a back-up one.

To ensure safe distancing and avoid long lines, we encourage passengers to use the following check-in methods:

ONLINE CHECK-IN

Passengers can check-in online on Vietnam Airlines website or Mobile App from 24 hours to 60 minutes, at the latest, prior to departures.

KIOSK CHECK-IN

Kiosk Check-in System is available at the airport of following cities: Noi Bai (Ha Noi), Da Nang (Da nang), Cam Ranh (Khanh Hoa), Tan Son Nhat (Ho Chi Minh city) from 24 hours to 45 minutes, at the latest, prior to departures for domestic flights and 60 minutes for International Flights.

TELEPHONE CHECK-IN

We also encourage passengers to check in by calling 1900 6265 from 12 hours to 2 hours prior to departures for assistance. This service is exclusively applied to flights departing from Hanoi and Ho Chi Minh City

IN-TOWN CHECK-IN

This check in method is available for all domestic flights departing from Noi Bai. Passengers can proceed to Vietnam Airlines office at 20 Ngo Quyen street, Hoan Kiem district, Ha Noi to do check in for all flights of the same day and must be done 2 hours prior to departures.

AT THE AIRPORT

Explore the solutions we are providing a safer experience when you step in the airport:

SAFETY MEASURES FOR STAFF

Vietnam Airlines also implements other preventive measures prior to take-off such as doing health screenings for employees. All crew members are required to wear face masks and medical gloves while serving.

CONTINUOUS CLEANING

Ticket counter, check-in counter and kiosk check-in are wiped down and sanitized frequently throughout the day. Disinfectant carpet is always placed at aircraft’s door

MEDICAL PROTECTIVE SUITS

For flights with a high risk of infection, all passengers and crew members are provided with medical protective suits.

CONFIRM YOU’RE HEALTHY TO FLY

According to the Civil Aviation Administration and Vietnam Airlines, all passengers must do temperature checks before flights. A person with a temperature of 37.5 °C or higher or having the following symptoms: dry cough, shortness of breath, sickness… are not allowed to travel.

IDENTITY DOCUMENTS

To ensure safe distancing and avoid long lines, Vietnam Airlines highly recommends all passengers to prepare identity documents before security and boarding.

HAND SANITIZING

We also recommend all passengers to frequently wash their hands by soap and hand sanitizer.

SAFE DISTANCING

In order to limit the crowded group at the airport, pick-up and see-off family members should not go inside the airport. In some special cases, family members are allowed to get in the airport to assist passengers with limited mobility.

LOTUS LOUNGE 

Let's explore the ways we’re working to ensure safety and safe distancing at our Lotus Lounge in operation:

FACE MASKS AND MEDICAL GLOVE

Staff are required to wear face masks and medical gloves at work, especially when serving food and beverage. We pay attention on staff training to make sure cleaning is being done fully with high efficiency.

EXPANDED CLEANING

Working, entertaining, food and bar areas as well as restroom and shower room are wiped down and sanitized multiple times a day.

HAND SANITIZER STATIONS

Hand sanitizer dispensers are placed near high-traffic and high-touch locations such as entrance, check in counter, shower room and restroom.

FOOD AND DRINK SERVICE

Food is well cooked and preserved in sealed containers.
Buffet area is rearranged to promote safe distancing.
All tableware are sanitized with high-temperature industrial dishwashers.

ON BOARD

ANTI-BACTERIA HAND WIPES

We are serving anti-bacterial hand wipes with 65% of Isopropyl alcohol which is endorsed by WHO, Ministry of Health and Aircraft Manufacturer.
The main purpose of anti-bacterial hand wipes is to clean hands and personal items.
Please note that these hand wipes should not be used on your eyes, noses, mouth and keep out of children’s reach.

FOOD AND BEVERAGE

Vietnam Airlines provides well-prepared meals, fruits and bottled mineral water.
For Business Class passengers, fresh fruit juice will be served to build up resistance.

ENTERTAINMENT

In-flight Entertainment is available on all Vietnam Airlines’ flights:
Vietnam Airlines provides headsets for all flights between Hanoi and Ho Chi Minh City, operated by wide-body aircraft A350/B787. Headsets are sanitized with germicidal and treated by Ultraviolet (UV).
Passengers are able enjoy in-flight entertainment on their personal devices on all A321 aircrafts (Wireless – IFE),
On all domestic flights, passengers can also have access and free download cooperated media content by VNA - FPT Play from 24 hours to 6 hours after arrivals.

INTENSIVE CLEANING

Anti-bacterial soap is always available in the lavatory.
Lavatories are cleaned before and during the flight with additional wipe down procedures by our cabin crew.

AIR FILTERATION

To ensure onboard air quality and hygiene, Vietnam Airlines' aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters, which minimizes the risk of airborne bacteria and viruses on flights. HEPA filters remove up to 99.99% of particles such as dust, pollen, human skin cells, bacterium, and viruses with a minimum size of 0.001 micrometers.
The air in the cabin is renewed continuously every three minutes. Air flows are designed to enter the cabin vertically, from top to bottom, and circulate horizontally, which contributes to preventing the spread of pollutants along the cabin. According to the International Air Transport Association (IATA), HEPA filters equipped in aircraft operate similarly to air filtration systems in surgical operating rooms.

 

OTHERS

Publication, blankets and pet on board services are temporarily discontinued in order to reduce risk of infection.

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Book now: www.vietnamairlines.com

Customer service center (24/7 - calls from domestic Vietnam: 1900 1100

Customer service center for Lotusmiles members (calls from domestic Vietnam): 1900 1800

Customer service center (24/7 - calls from outside Vietnam) (24/7): +84 24 38320320

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