How to Upgrade/Maintain Your Lotusmiles Card Tier?

During a qualifying period, a Lotusmiles account needs to earn enough qualifying miles or segments to maintain its current card tier or upgrade to a higher tier. The new tier card will be valid for 12 months from the month of renewal or upgrade.

The insufficient qualifying miles/segments can be purchased in the two following forms:

In the event of a card upgrade, the Lotusmiles program will deliver a new card to the member within 5 days if the card receiver address is in Vietnam and 20 days if the card receiver address is outside of Vietnam.

Purchasing Lotusmiles Qualifying Miles/Segments

Lotusmiles members who purchase additional qualifying miles or segments should be aware that:

  • The insufficient qualifying miles/segments can be purchased for the current month or a month earlier on the Vietnam Airlines website or app. In other circumstances, please:
  • Purchased qualifying miles/segments are valid for card qualification purposes and non-refundable under any circumstances;
  • Purchased qualifying miles can be used for getting awards;
  • In the event that the qualifying miles or segments are acquired as a gift, the buyer must confirm that he or she obtained the recipients' consent;
  • If a recipient refuses to accept the gifted card and miles/segments, the person must notify the Lotusmiles Center and return the card within 30 days of receipt. If a refusal notification is received, the Lotusmiles Center will either downgrade the recipient's membership tier to its initial status or close the account.

Charges for Purchasing Qualifying Miles/Segments

Qualifying Miles:

Qualifying miles are sold in plans of 1,000 miles:

  • Pricing in Vietnam (VAT exclusive): VND 2,300,000/1,000 miles
  • Pricing outside Vietnam: USD 100/1,000 miles

Qualifying Segments:

  • Pricing in Vietnam (VAT exclusive): VND 2,300,000/segment
  • Pricing outside Vietnam: USD 100/segment

Instructions for Purchasing Qualifying Miles/Segments

Purchase on the Vietnam Airlines website or app

The insufficient qualifying miles/segments can be purchased for the current month or a month earlier on the Vietnam Airlines website or app.

Members can follow the instructions for purchasing qualifying miles/segments on the Vietnam Airlines website and app.

Purchase directly at Vietnam Airlines branches

Converting Lotusmiles Bonus Miles for Tier Qualification Purposes

Lotusmiles members who convert bonus miles to qualifying miles or segments should be aware that:

  • The converted bonus miles are only valid for tier qualification purposes and non-refundable under any circumstances;
  • The maximum amount of qualifying miles/segments for conversion is 20,000 qualifying miles or 20 qualifying segments per calendar year (January 1 to December 31).

Charges for Converting Bonus Miles to Qualifying Miles/Segments

Bonus miles are converted by plan. Each plan is worth 1,000 qualifying miles or 1 qualifying segment.

In Vietnam:

  • 15,000 bonus miles = 1,000 qualifying miles or 1 qualifying segment
  • Conversion charge: VND 230,000 per transaction (VAT exclusive)

Outside Vietnam:

  • 15,000 bonus miles = 1,000 qualifying miles or 1 qualifying segment
  • Conversion charge: USD 10 per transaction

Instructions for Converting Bonus Miles to Qualifying Miles/Segments

Convert bonus miles on the Vietnam Airlines website or app

Members can follow the instructions for converting bonus miles on the Vietnam Airlines website and app.

Convert bonus miles at Vietnam Airlines branches