How to change tickets

Submit ticket exchange request to Vietnam Airlines

Passengers submit a request to Vietnam Airlines at Ticket exchange request form. To avoid noshow charges, passengers should exchange for a new flight at least 03 hours before the departure time of the former flight.

Exchange tickets via the Vietnam Airlines website/app

General conditions

The ticket exchange function on Vietnam Airlines' website/app only applies to tickets that meet the following conditions:

• Tickets were purchased on the Vietnam Airlines website or app;
• The fare includes exchangeable conditions;
• Only exchange for a new itinerary/ticket type at an equal or higher fare. Passengers pay for the fare difference (if any);
• Only exchange for the same itinerary type (one-way or round-trip);
• The exchange fee is not refundable in any circumstances;
• Ticket exchange period: before the flight date;
• For special cases, please contact the Contact Center or submit a request to onlinesupport@vietnamairlines.com.

Notes: For reservations with under-2-year-old infants, please submit your ticket exchange request to onlinesupport@vietnamairlines.com.

Instructions on ticket exchanges

For tickets issued before April 18, 2024, passengers can select one of the following options:

• Submit a ticket exchange request to Vietnam Airlines using the Ticket exchange request form;
• Contact the online ticket help desk at the email address onlinesupport@vietnamairlines.com;
• Contact Vietnam Airlines’ sales offices;

For tickets issued from April 18, 2024 onwards, passengers can select one of the following options:

• Actively exchange tickets under "Manage Booking" - "Post-sales help" - "Exchange flights" on the Vietnam Airlines website/app. Please, learn more about Ticket exchange instructions on the website and Ticket exchange instructions on the app of Vietnam Airlines. 
• Submit a ticket exchange request using the Ticket exchange request form.
• Contact the online ticket help desk at the email address onlinesupport@vietnamairlines.com;
• Contact Vietnam Airlines’ sales offices