Instructions for purchasing TripCARE Insurance

You can perform in the following ways:

1. During the process of Booking on Vietnam Airlines website/app;

2. After purchasing, go to "Manage Booking" on the Vietnam Airlines website/app;

3. Please contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) or Vietnam Airlines sales offices or agents.

Please learn more about TripCARE Insurance.

Frequently Asked Questions

Who is eligible for the TripCARE program?

Passengers eligible for the program include:

Passengers aged 07 days old or older taking domestic or international flights departing from Vietnam operated by Vietnam Airlines (regardless of nationality and place of residence).
Children under the age of two are covered free of charge if they are accompanied by an insured adult.

What benefits do I get when participating in TripCARE Travel Insurance?

1. For one-way itineraries, insurance benefits include:

Personal accident
Insurance for travel obstacles such as: flight cancellation, delay, loss of baggage or travel documents, delayed baggage, etc.

2. For round-trip itineraries, insurance benefits include:

Personal accident
Insurance for travel obstacles such as: flight cancellation, delay, loss of baggage or travel documents, delayed baggage, etc.
Medical expenses due to accident and illness/sickness, emergency medical transportation

Learn more about TripCARE Travel Insurance.

What should I do if I want to claim compensation?

You can perform in the following ways:

1. Fill out the Claim Form and send it to bh.support@pvi.com.vn;

2. Contact the Contact Center at (84-24) 7300 2088.

My flight has changed; what should I do to update my insurance policy?

If you change your flight, please contact PVI Insurance to amend the related insurance policy by phone at: +84 941 555 616, email: bh.support@pvi.com.vn.

If Vietnam Airlines changes the flight schedule, PVI Insurance will contact you to change the insurance policy (applicable in case the schedule changes more than +/- 3 days compared to the original schedule).