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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines will carry out a scheduled upgrade of its official website from 10:00 PM to 23:59 PM (GMT+7) on November 24, 2025, as part of our ongoing efforts to enhance digital services and customer experience.
During this one-hour maintenance window, the website may be temporarily unavailable. Customers can continue to access key online services seamlessly through the Vietnam Airlines mobile app.
We apologize for any inconvenience and appreciate your patience as we work to deliver a smoother and more reliable online platform. For support or further information, please reach us via:
• Hotline: 1900 1100
• Zalo: Official Vietnam Airlines account
• Vietnam Airlines Verified Fanpage
Thank you for your trust in Vietnam Airlines as we continue our journey to Reach Further.