The Upgrade Service will bring passengers the opportunity to experience our Business and Economy classes with many high-class amenities and services on flights operated by Vietnam Airlines and Pacific Airlines.
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Upgrade
Table of Contents
Upgrade options
Pre-purchased upgrade
With the pre-purchased upgrade service, your flight journey will become more comfortable and complete:
- Priority check-in and boarding let passengers save time waiting.
- Access to the Business Lounge, featuring a quiet space and premium services.
- Business class seats are spacious and fully recline, providing comfort on long journeys.
Last-minute upgrade
Did you miss out on purchasing an upgrade prior to your flight? Upgrade right at the airport and enjoy the privileges reserved for Business and Premium Economy classes.
Redeem miles for class upgrade
Lotusmiles members can use their accumulated miles to upgrade to Business or Premium Economy class with various appealing benefits.
Frequently Asked Questions
The purchased upgrade service is only valid for the selected flight and non-refundable.
After upgrading your flight ticket, you are entitled to the following services as standard in the new class of service:
- Check-in priority;
- Baggage tag standard and baggage loading priority;
- Meal service;
- Priority lane at the airport.
Other services apply according to the original service class standards, such as free baggage, bonus miles, qualifying miles, and qualifying flights.
Learn more about the Upgrade service.
The purchased upgrade service is only valid for the selected flight and cannot be transferred to another flight.
You can select any of the following options:
1. Purchase an Upgrade service- Go to “Manage Booking” on the Vietnam Airlines website/app, and select Upgrade;
- Click on the Upgrade notification link sent via a message to the phone number registered when purchasing a ticket;
- Contact the ticket offices or agents in the Vietnam market, or last-hour ticket counters at domestic and international airports.
Learn more about Upgrade Service Conditions.
2. Redeem miles for class upgrade
- Redeem miles for an upgrade at Vietnam Airlines' sales offices.
- Redeem miles for upgrades by combining cash and miles at Noi Bai (Hanoi), Da Nang, and Tan Son Nhat (Ho Chi Minh City) Airport (applicable for domestic flights).
Learn more about Redeeming miles for upgrades.
Economy Super Lite/Lite tickets are not eligible for upgrades.
If your ticket is eligible for an upgrade but a system error prevents payment, please contact the Contact Center via email at onlinesupport@vietnamairlines.com for assistance.
Lotusmiles award tickets can be upgraded on direct international and domestic flights operated by Vietnam Airlines and Pacific Airlines.
Last-minute upgrades on international flights are only available at check-in counters and airport sales offices.
In some cases, after a successful upgrade payment, the system may not instantly update the ticket class information on the e-ticket.
Please contact the Contact Center via email at onlinesupport@vietnamairlines.com for assistance with checking and updating your information.
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For Lotusmiles members: 1900 1800
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Email: Telesales@vietnamairlines.com
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