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From Vietnam to Europe/Australia - Economy
1. Ticket cancellation/Refund
For tickets issued before April 1, 2026
- Before ticketed flight date, refund fee: USD 75
- On/after ticketed flight date, refund fee: USD 100
For tickets issued from April 1, 2026
- Before ticketed flight date, refund fee: USD 100
- On/after ticketed flight date, refund fee: USD 120
2. Ticket changes
For tickets issued before April 1, 2026
- Before ticketed flight date, permitted without fee
- On/after ticketed flight date: USD 75 per change
For tickets issued from April 1, 2026
- Before ticketed flight date, permitted without fee
- On/after ticketed flight date: USD 100 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
Except for Vietnam–Russia route: 2 pieces (23kg/piece)
5. Go show
- Y Class: Permitted without fee
- M/B Class: Fee applies
6. Advance Seat Selection
Permitted without fee, except for emergency exit seats and first-row priority seats
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
110% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
For tickets issued before April 1, 2026
- Before ticketed flight date, refund fee: USD 100
- On/after ticketed flight date, refund fee: USD 150
For tickets issued from April 1, 2026
- Before ticketed flight date, refund fee: USD 120
- On/after ticketed flight date, refund fee: USD 170
2. Ticket changes
For tickets issued before April 1, 2026
- Before ticketed flight date: USD 75 per change
- On/after ticketed flight date: USD 100 per change
For tickets issued from April 1, 2026
- Before ticketed flight date: USD 100 per change
- On/after ticketed flight date: USD 120 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
Except for Vietnam–Russia route: 2 pieces (23kg/piece)
5. Go show
Fee applies
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
65% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
For tickets issued before April 1, 2026
- Before ticketed flight date, refund fee: USD 150
- On/after ticketed flight date, refund fee: USD 250
For tickets issued from April 1, 2026
- Before ticketed flight date, refund fee: USD 170
- On/after ticketed flight date
- Flights from Vietnam to Europe: refund fee of USD 280
- Flights from Vietnam to Australia: refund fee of USD 250
2. Ticket changes
For tickets issued before April 1, 2026
- Before ticketed flight date: USD 100 per change
- On/after ticketed flight date: USD 150 per change
For tickets issued from April 1, 2026
- Before ticketed flight date: USD 120 per change
- On/after ticketed flight date:
- Flights from Vietnam to Europe: USD 200 per change
- Flights from Vietnam to Australia: USD 170 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg).(*)
- Checked baggage: 1 piece (23kg)
Except for Vietnam–Russia route: 2 pieces (23kg/piece)
5. Go show
Fee applies
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
25% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
For tickets issued before April 1, 2026: Refund fee of USD 250
For tickets issued/changed from April 1, 2026
- Flights from Vietnam to Europe: Refund fee of USD 280
- Flights from Vietnam to Australia: Refund fee of USD 250
2. Ticket changes
For tickets issued before April 1, 2026
- Before ticketed flight date: USD 150 per change
- On/after ticketed flight date: USD 250 per change
For tickets issued from April 1, 2026
- Before ticketed flight date:
- Flights from Vietnam to Europe: USD 200 per change
- Flights from Vietnam to Australia: USD 170 per change
- On/after ticketed flight date:
- Flights from Vietnam to Europe: USD 280 per change
- Flights from Vietnam to Australia: USD 250 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
Except for Vietnam–Russia route: 2 pieces (23kg/piece)
5. Go show
Not applicable
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
10% of bonus miles and qualifying miles. (G/P class: bonus miles only)
(*)For flights not operated by Vietnam Airlines, comply with the operating airline's conditions.
General fares rule
(*)For flights not operated by Vietnam Airlines, comply with the operating airline's conditions.
1. Fares for children
2. Fare combination:
Fare types can be combined, given the following conditions:
3. Changes
4. Cancelation/Refund
5. Advance Seat Selection: Please click here for more details about Advance Seat Selection.
6. Upgrade: Please click here for more details about Upgrade
7.Group fares
- Refund/exchange of group tickets:
+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.
+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.
- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.
Legal
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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