Check Vietnam Airlines’ flight itinerary information

1. If you are not a Lotusmiles member and purchase tickets via the Vietnam Airlines website/app, please follow these steps:

Go to the Manage Booking section on Vietnam Airlines website/app, then fill in the reservation code/ticket number and last name;
Ask the NEO virtual assistant with the keyword "Check booking information", then select "My flight ticket" and provide your full name, reservation code, and email address.
Contact the Contact Center in Vietnam:

2. If you are a Lotusmiles member, please contact the Contact Center:

vip.lotusmiles@vietnamairlines.com (for Million Milers, Platinum, or Gold members);
lotusmiles@vietnamairlines.com (Titanium, Silver, or Registered members).

3. If you purchased the tickets somewhere else, please contact the vendor for assistance.

Frequently Asked Questions

1. Change your flight by clicking on the link attached in the notification sent to the phone number or email provided when purchasing the ticket;

2. Submit a ticket exchange request to Vietnam Airlines using the Ticket Exchange Request Form.

3. Contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam).

1. For tickets purchased via the Vietnam Airlines website or app, please contact:

The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
Or send an email to onlinesupport@vietnamairlines.com.

2. If you purchased tickets somewhere else, please contact the vendor for assistance.

You can look up the schedules of codeshare flights with Vietnam Airlines operated by Pacific Airlines and VASCO.

You can look up flight schedule information in the Book section on the Vietnam Airlines website/app.

You can perform the following steps:

1. Activate My Profile feature:

Swipe to open the toolbar at the bottom of the Vietnam Airlines app home screen, enter your phone number and select "Verify";
Enter the OTP code sent to the registered phone number.

Access My Profile feature:

Access My Profile at the bottom toolbar of the Vietnam Airlines app home screen;
Select "Manage Booking", then select "All".

The My Profile feature will automatically save flight information according to the phone number declared in the reservation code.