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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines announces that the Lotus Lounge at Passenger Terminal 2, Noi Bai International Airport, will be temporarily closed from August 11 to August 26, 2025, for facility upgrades and maintenance. These improvements are aimed at enhancing passenger comfort and service quality.
During this period, Vietnam Airlines will provide lounge services at the ACV Business Lounge, located on the 4th floor, opposite boarding gates 30 and 31. This is part of the airline's ongoing infrastructure and facility maintenance plan to maintain high standards of ground services, ensuring passengers' needs for relaxation, work, and dining are met before their flights.
Vietnam Airlines sincerely appreciates passengers' understanding and cooperation during the temporary closure of the Lotus Lounge and looks forward to their continued support when the lounge reopens.
For more information and assistance, passengers are kindly invited to visit www.vietnamairlines.com, the Vietnam Airlines mobile app, message via Zalo at https://zalo.me/3149253679280388721, follow the airline’s official Facebook Fanpage, or contact Vietnam Airlines ticket offices, official agents, or the Customer Care hotline at 1900 1100.