Extend bonus miles

What is the bonus miles extension?

Upon receiving an expiration notice, Lotusmiles members can extend their bonus miles to increase the usage duration. Please be aware that:

• Bonus mile extension must be completed within 06 months before the expiration date. When the expiry date has passed and the member needs to extend the usage duration, please perform bonus mile reinstatement;
• Extended bonus miles are valid for 12 months from the original expiration date. If the extended miles are the sum of the different expiry plans, the 12-month validity period will be applied to individual plan;
• Extended bonus miles are not eligible for card tier qualification;
• Extended bonus miles are non-refundable under any circumstances.

---

Charges for bonus mile extension

Bonus miles are extended in plans of 1,000 miles:

• Pricing in Vietnam (VAT exclusive): VND 110,000/500 miles
• Pricing outside Vietnam: USD 5/500 miles

The charges and terms and conditions are subject to change.

---

Instruction for bonus mile extension

There are 3 ways to extend bonus miles: Performing on the Vietnam Airlines website, app, or directly at branches. 

Extend bonus miles on the Vietnam Airlines website

Step 1: Access your Lotusmiles account from the top toolbar on the right side of the website vietnamairlines.com.

Step 2: After successfully logging in, navigate to "Buy/Transfer Bonus Miles".

Step 3: In the "Buy and Transfer Miles" window, click "Extend Bonus Miles". 

Step 4: In the “Mile Extension” window:

• The system defaults to displaying the smallest plan of 500 miles, and press “+” or “-” to adjust the number of bonus miles;
• Check the unit price, apply a promotion code (if applicable), and the total amount to be paid;
• Read the terms and conditions and check the box "I agree to the terms and conditions";
• Select an appropriate payment method and proceed with payment.

Step 5: After the payment is completed, an information confirmation will be emailed to the registered email address. If you do not receive an email within 01 hour after successful payment, please contact the Lotusmiles support section using the below channels:

Extend bonus miles on the Vietnam Airlines app

Step 1: To access your Lotusmiles account on the Vietnam Airlines app, select "Login" in the top right corner or "Lotusmiles" from the toolbar at the bottom.

Step 2: After successfully logging in, scroll down to “Buy/Transfer miles” and select “Extend Bonus Miles”. The system will display the registered email address, check the information, make any necessary changes, and then click "Continue".

Step 3: In the “Extend Bonus Miles” windows:

• The system defaults to displaying the smallest plan of 500 miles, and press “+” or “-” to adjust the number of bonus miles;
• Check the unit price, sub-total, and grand total to be paid;
• Read the terms and conditions, then click "I agree" to proceed to checkout.

Step 4: Select an appropriate payment method and proceed with payment.

Step 5: After the payment is completed, an information confirmation will be emailed to the registered email address. If you do not receive an email within 01 hour after successful payment, please contact the Lotusmiles support section using the below channels:

Extend bonus miles at Vietnam Airlines branches

Step 1: Fill out the Bonus Mile Extension Request.

Step 2: Submit the completed form and make payment at any Vietnam Airlines branch.