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Strollers and wheelchairs
Vietnam Airlines provides free-of-charge transport of baby foldable strollers or wheelchairs/trolleys.
Service booking
Passengers in need of transporting wheelchairs/trolleys, please contact Vietnam Airlines branch for service reservation at least 24 hours before departure.
Counter check-in
Vietnam Airlines recommends passengers to be at the airport at least 2 hours before departure to ensure sufficient flight check-in time.
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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