What if I miss my connecting flight due to flight cancellation, itinerary change, or flight time change

1. If you are not a Lotusmiles member and purchase tickets via the Vietnam Airlines website/app, please follow these steps:

2. If you are a Lotusmiles member, please contact the Contact Center:

3. If you purchased the tickets somewhere else, please contact the vendor for assistance.

1. Change your flight by clicking on the link attached in the notification sent to the phone number or email provided when purchasing the ticket;

2. Submit a ticket exchange request to Vietnam Airlines using the Ticket Exchange Request Form.

3. Contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam).

You can look up the schedules of codeshare flights with Vietnam Airlines operated by Pacific Airlines and VASCO.