Vietnam Airlines remains committed to prioritizing passenger benefits and delivering the best travel experience.
In 2019, the airline transitioned from a weight-based baggage policy to a piece-based system, offering increased checked baggage allowances.
Specifically, for Economy Class, the weight-based allowance was 1 piece of 20kg, which increased to 1 piece of 23kg under the piece concept. For Premium Economy, it increased from 2 pieces of 40kg to 2 pieces of 46kg.
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Our Contact Center Hotline handles multiple calls simultaneously; therefore, your request may not be processed promptly. For faster assistance, please contact our Contact Center via the email address below:
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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