Airport staff are responsible for checking both the weight and size of all baggage items. To ensure a smooth journey, passengers are advised to check their baggage prior to departure. If the baggage exceeds the allowed weight or size, they should consider checking in the excess or repacking.
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Our Contact Center Hotline handles multiple calls simultaneously; therefore, your request may not be processed promptly. For faster assistance, please contact our Contact Center via the email address below:
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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