NOTATION BASED ON THE ACT ON SPECIFIED COMMERCIAL TRANSACTIONS

Seller

Vietnam Airlines JSC

Operating Officer

Mr. Tran Viet Loi – Tokyo sales manager

Address

TOKYO Branch:
Address: Daido Seimei KasumigasekiBldg.6F
1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
Open Hours: Mon-Fri from 0900-1800
Fax: 03-3508-1480
Email: tyovngrp@vietnamairlines.com

Payment Methods

International Payment Card
The following international payment cards are accepted for payment:
VISA, MasterCard, American Express, JCB, UATP.

• Vietnam Airlines does not accept virtual or single-use cards and reserves the right to refuse service if they are used to purchase tickets on Vietnam Airlines' website.
• The cardholder is not required to be in the travelling party.
• Vietnam Airlines only requires card verification for selected transactions. If your transaction is flagged for verification, you will receive an email to the address used at the time of payment or receive a request from our staff at the airport. For ticket changes, the card holder is required to present the payment card, passport and eTicket for verification at a Vietnam Airlines branch office.
• Vietnam Airlines' headquarter is located in Vietnam, Vietnam Airlines shall not be responsible for any fees which may be levied by the issuing bank while purchasing tickets on Vietnam Airlines' website. Please check with your issuing bank for details of the fees if any.

Alternative forms of payment
Union Pay, AliPay, WeChat Pay, PayPal, Konbini.

Cancelling /Refund policy

1. Economy Lite fares:

• Vietnam Domestic routes: not permitted
• Other routes: permitted with /without fee depending on the rules of each fare type

2. Other fare types: permitted with/without fee depending on the rules of each fare type
When you combine different fare types, the conditions of the most restrictive fare applies to your entire itinerary.