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Thousands of Miles, Thousands of Gifts
Lotusmiles members can freely shop at LotusMall using miles.
With just a touch, tech-savvy fans can immediately get hold of high-end iPhone 12 or Apple watch. Using just 3,000 miles or more, the members can buy cute travel accessories or health care things...
New products will further be added to give members more choices.
Let's experience of shopping with LotusMall!
Six steps to shop at LotusMall
1. Access your Lotusmiles account at www.vietnamairlines.com or Mobile App Vietnam Airlines
2. Go to the Redeem Miles section select LotusMall
3. Select Get Reward to access to LotusMall
4. Select “ ≡ ” in the left corner of the screen, select the gifts
5. Fill in the form “Shipping information” for gift delivery
6. Fill the OTP sent to your phone registered with Lotusmiles to fulfill the reward redemption.
Note: Apply only to the members who have Vietnam-registered phone number and address to receive the gift, and conduct the redemption transaction in Vietnam.
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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