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Please login your account on website or mobile app to check account activities and see if your earning miles have been accrued. The Account statement is also sent to your email on a monthly basis.
If miles have not been accrued to your Lotusmiles account after your flight or your consumption service of Lotusmiles partners, you can claim your miles by sending request to Lotusmiles.
How to claim miles?
For Airline transactions:
AIRLINES ACCEPT MILEAGE RETRO CLAIM
WITHIN 12 MONTHS FROM FLYING DATE
WITHIN 6 MONTHS FROM FLYING DATE
Vietnam Airlines (VN)
Aeroflot (SU)
Aerolineas Argentinas (AR)
Aeromexico (AM)
Air Europa (UX)
All Nippon Airways (NH)
China Southern Airlines (CZ)
China Eastern Airlines (MU)
Czech Airlines (OK)
Delta Air Lines (DL)
Garuda Indonesia Airlines (GA)
Jetstar Pacific (BL)
Korean Air (KE)
Middle East Airlines (ME)
Saudi Arabian Airlines (SV)
Tarom (RO)
Virgin Atlantic (VS)
Xiamen Airlines (MF)
Air France (AF)
Kenya Airways (KQ)
Royal Dutch Airlines (KL)
China Airlines (CI)
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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