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Extra services

Pre-Served Seat

Pre-reserved seats

A “Pre-reserved Seat” option allows you to reserve your preferred seat/s during the booking process at www.vietnamairlines.com.

Eligible customers

Pre-reserved Seat is available for customers with the below booking conditions:

◦                   Business Flex

◦                   Business Save

◦                   Premium Economy Flex

◦                   Premium Economy Standard

◦                   Economy Flex

◦                   Economy Standard

◦                   Economy Save

Service Availability

Pre-reserved Seat is available for:

  • International flights operated by Vietnam Airlines; and
  • Bookings made 24 hours before flight estimated departure time.

 

Important Note

Please note that your assigned seats are subject to change without prior notice due to any change in aircraft or other reasons beyond our control.

Upgrade

Upgrades

Getting an upgrade to Business Class or Deluxe Economy Class when you have already booked Economy class tickets is available by using the Upgrade Travel Option (UTo) offered by Optiontown in collaboration with Vietnam Airlines and is not a Vietnam Airlines product.
For any customer query please visit www.optiontown.com or contact Optiontown at their numbers mentioned below. And once upgraded, you will enjoy the fresh feeling of our excellent premier class services at a very reasonable fee.
Lotusmiles members travelling on Business Class/Premium Economy Class by using Upgrade Travel Option (UTo) program of Option Town can only earn miles with the initial purchased ticket according to Lotusmiles regulations.

To request your upgrade:

  • Purchase your Economy class air ticket
  • Visit vietnamairlines.optiontown.com (*). Enter your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select the flight for which you are applying to obtain the upgrade
  • Complete the request form.
  • Pay a small Sign-up fee and a nominal Upgrade Travel Price to complete your UTo Sign-up.
  • You will receive an e-mail notification with the status of your request normally 12-72 hours before departure.
If there is no availability, your Upgrade Travel payment will be refunded automatically in 5 business days after your flight departure date.

You can also contact Optiontown directly at the following numbers:

Australia    :   +61 2 9037 0137

UK             :   +44 203 3183548

Email         :   customercare@optiontown.com

Note:

  • Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade.
  • Ground service priorities, free baggage, Business Lounge… are excluded.
  • Passengers upgraded to Business Class are offered boarding priority.
(*): By using website vietnamairlines.optiontown.com , you agree to read carefully and understand the information displayed, and agree to the Terms of Service and Conditions of Use.

Upgrade With Business Lounge

Upgrade with access to business lounge (UTo+)

For those who wish to upgrade and get access to the business lounge, we now offer the fantastic opportunity of purchasing an upgrade that allows you to access to all the amenities of our VIP business lounge at a nominal cost. With this new addition, you can experience luxury and comfort both onboard and off board.
Lotusmiles members travelling on Business Class/Premium Economy Class by using Upgrade Travel Option with access to business lounge (UTo+) program of Option Town can only earn miles with the initial purchased ticket according to Lotusmiles regulations.

How to get UTo+?

Step 1: First, you will need to apply for Upgrade Travel Option (UTo):

  • Purchase your Economy/ Premium Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Enter your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select your flight
  • Complete the request form
  • Pay Sign-up fee and a nominal Upgrade Travel Price to complete your UTo Sign-up.
  • Step 2: Then, coming back to UTo+:
  • After completing the UTo Signup you are entitled to sign-up for UTo Plus.
  • Enter same Airline Booking Reference, Last Name and Email to request for Lounge Access Option.
  • Complete the request form.
  • Pay a nominal Price for UTo Plus to complete your UTo Plus Sign-up.
  • After sign up, you will receive an e-mail notification with the status of your request normally 12-72 hours before departure.
  • If there are no available Business Class seats, you will be refunded automatically in 5 business days after your flight departure date.

You may also contact Optiontown directly at the following numbers:

Australia:   +61 2 9037 0137
UK         :   +44 203 3183548
Email     :   customercare@optiontown.com

Note:

- Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade.

- Ground service priorities, free baggage are excluded.

- Passengers upgraded to Business Class are offered boarding priority.

(*) By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey Terms of Service and Conditions of Use.

Empty Seat Option

Empty seat

If you wish to travel with one or two empty seats next to you, there is now the option to do this. This option is perfect for those who prefer to sit alone or need the extra room for optimum comfort and a perfect travel experience.
In collaboration with Optiontown we now have a product named Empty Seat option (ESo). This option provides travelers the opportunity to acquire the 1 or2 empty seats next to their seats in the same row.

You simply need to sign-up for ESo using the following steps:

  • Purchase your Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Select Empty Seat option (ESo)
  • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select the flights in which you want Empty Seat(s)
  • Pay a small Sign-up fee and a nominal Empty Seat Price to complete your ESo Sign-up

After Sign-up:

  • You will receive an email 12 – 48 hours prior to your departure notifying if Optiontown can grant you empty seat(s) on your booked flights.
  • In case empty seats not assigned due to availability, your Empty Seat payment will be automatically refunded in 5 business days after your departure date.

Note: Only a limited number of options are offered for each particular flight based on availability of rows of empty seats, hence an ESo Sign-up does not guarantee an empty seat.

(*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey the Terms of Service and Conditions of Use.

Preferred Flight

Preferred flight

Have you ever had to book a flight that wasn’t the one you really wanted? Preferred Flight Option (PFo) offered by Vietnam Airlines and Optiontown brings you an opportunity to move to your first choice flight at a lower price than the regular one.

To request your preferred flight:

  • Purchase your Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Select Preferred Flight option (PFo) tab.
  • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking.
  • Select your preferred flight from the list of flights displayed and pay Sign-up fee and a nominal Preferred Flight Service Price to complete the Sign-up.

After Sign-up:

  • You will be notified via email if we have moved you to your preferred flight. You may choose to receive your PFo decision notification up to either 72 hours or 24 hours before your original flight departure.
  • If there are no available seats on your preferred flight, your payment will be refunded automatically in 5 business days after your flight departure date.

Note: Only once you have confirmed your choice of preferred flights and completed the PFo Sign-up, Vietnam Airlines and Optiontown may choose to move you to those preferred flights. The availability of PFo is dynamic and may vary for different flights or time. For passengers who have connecting flights, kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not take responsibility for those who miss connecting flights due to your selection of alternative flights.

(*): By using website vietnamairlines.optiontown.com, you agree to read carefully and understand the information displayed, and agree to obey  Terms of Service