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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines offer transfer assistance service to transferring passengers with connecting time less than 5 hours at Noi Bai, Da Nang, Tan Son Nhat Airport:
- Itineraries departing from Vietnam (Noi Bai, Da Nang, Tan Son Nhat airport) to specific countries (*), connecting point at airports as mentioned above.
- Itineraries departing from specific countries (*) to Vietnam (Noi Bai, Da Nang, Tan Son Nhat airport), connecting point at airports as mentioned above.
(*) Transfer assistance service is supplied to passenger whose itineraries between Vietnam and countries below:
UK (London Heathrow airport)
Russia (Domodedovo airport)
France (Charle De Gaulle airport)
Germany (Frankfurt airport)
Australia (Sydney, Melbourne airport)
Japan (Kaisai, Narita, Haneda, Fukuoka, Nagoya airport)
Korea (Incheon, Pusan airport)
Indonesia (Jakarta airport)
China (Beijing airport)
Departure station
Passenger and baggage will be checked through to the final destination.
Transfer station
With through check-in, you will be able to check in for all your flights at the departure airport. There is no need to check in again at your connecting airports (Noi Bai, Da Nang, Tan Son Nhat). Your baggage will be checked through to your final destination provided certain conditions are met such as immigration, custom clearance. Therefore, after the first flight, passenger pick up checked baggage at conveyor belt and custom clearance.
Vietnam Airlines staff is available at connecting point to assist passenger to re – check baggage for the next flight. Our staff will be very helpful to give instructions to passenger about lounge, boarding gate for convenient transfer.
Important information:
Unless for specific requirement by airport authorities request, in general:
Custom clearance is not required for passengers departing from Noi Bai/Tan Son Nhat to specific countries (*) with connecting point at Tan Son Nhat/Noi Bai.
Custom clearance is not required at Noi Bai/Tan Son Nhat airport for passengers travelling from specific countries (*) to Vietnam with connecting point at Noi Bai/Tan Son Nhat Airport.