Conditions of Website use

1. General

a. Acceptance of terms and conditions 

Use of this website will constitute your agreement to the terms and conditions (hereafter referred to as "Conditions of Use") contained in this document. Please check this document periodically for changes. Vietnam Airlines reserves the right, at its discretion, to change, modify, add, or remove portions of these Conditions of Use at any time, and your continued use of this website after any such changes shall constitute your consent to such changes.

b. Nature of information

The information on this website has been prepared specifically for the purpose of providing information about Vietnam Airlines, its frequent flyer program Lotusmile, its services, and the services of hotels, car rental and other travel services of other providers (hereafter referred to as "providers"). 

c. Links to third-party sites

This website contains hyperlinks to other sites or resources. Use of those is at your own risk. The contents, accuracy, opinions expressed, and other links provided at those sites are not investigated, verified, monitored, or endorsed by Vietnam Airlines. Vietnam Airlines disclaims any responsibility for the accuracy, contents, security and availability or omission of information found on those sites.

d. Links from third-party sites

No user or third-party Internet site is permitted to "frame" or embed in frames any material from this website or use any other technique that alters the visual presentation or appearance of this website to users.

e. NO WARRANTIES; LIMITATION OF LIABILITY

THE INFORMATION ON THIS WEBSITE IS PROVIDED 'AS IS' WITHOUT ANY WARRANTY OR REPRESENTATION BY VIETNAM AIRLINES OR OTHER PROVIDERS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. 

VIETNAM AIRLINES AND OTHER PROVIDERS ALSO DISCLAIM ANY REPRESENTATION OR WARRANTY THAT THE WEBSITE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED AND ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, AND TIMELINESS OF ANY INFORMATION ON THIS WEBSITE. 

BY ACCESSING THIS WEBSITE YOU AGREE THAT VIETNAM AIRLINES, OTHER PROVIDERS, AND THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY INJURY, LOSS, CLAIM OR DAMAGE OR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, ARISING FROM OR CONNECTED WITH: (1) THE USE OF THE INFORMATION ON THIS WEBSITE; (2) YOUR ACCESS OF OTHER MATERIAL ON THE INTERNET VIA LINKS FROM THIS WEBSITE; (3) REGISTRATION IN, RECEIVING E-MAIL MESSAGES FROM, OR PARTICIPATING IN THE VIETNAM AIRLINES FOR FREQUENT FLYER PROGRAM; (4) THE PERFORMANCE OR NON-PERFORMANCE OF VIETNAM AIRLINES OR A PROVIDER, EVEN IF VIETNAM AIRLINES OR A PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES AND (5) OTHER LIMITATIONS DESCRIBED IN THIS DOCUMENT APPLY TO BOOKINGS AND RESERVATIONS MADE THROUGH THIS WEBSITE. 

The above exclusions and limitations apply only to the extent permitted by law.

f. Intellectual property

Vietnam Airlines and other providers own and have copyright interests in this website and all of its contents. Copying and quoting any part of this material must not cause any loss to Vietnam Airlines and  are subject to the following conditions: (1) the material may be used only for personal, non-commercial use; (2) the copies or derivative works must retain any copyright or other intellectual property notices contained in the original material; and (3) the products, technology or processes used or described on this website may be the subject of other intellectual property rights reserved by Vietnam Airlines or others, and no license is granted in respect of those intellectual property rights. 

Material provided on this website may not be reproduced, displayed, published, distributed, disseminated, broadcast or circulated to any third party by any means, including the use of a third-party website, without the prior written consent of Vietnam Airlines. 

Images, trademarks, service marks, and brands displayed on this website are protected by copyright, trademark, or other intellectual property law, and your use of the website does not grant you any license or right to use, reproduce, or appropriate them.

g. Modifications

Vietnam Airlines reserves the right, at its discretion, to change, modify, or terminate this website at any time.

h. Governing law and jurisdiction

The governing law to these Conditions of Use shall be the law of the Socialist Republic of Vietnam. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Socialist Republic of Vietnam.

2. Other Terms & Conditions

Other Terms & Conditions, which are linked below shall form an intergral part of the Conditions of website use.

a.  Privacy Policy

b. Condition of Carriage

c.  Condition of Online Booking

d.  Condition of VNAHolidays

e. Information and service in irregular flight