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1. First enter “Railway Germany” or “QYG” in the booking mask under From/To location. 

2. The specified train departure times in Vietnam Airlines’ website are only an example. The actual times can be checked in www.bahn.de. 

3. This is an open ticket valid for 2 days. The rail journey may only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day.

4. You will receive an additional confirmation email of your flight booking which indicates your DB pick-up number. Please use this number with your name to download and print out your train ticket on www.bahn.de within 72h before departure or at DB vending machine when transferring.

5. Your printed Rail&Fly ticket, your vaild passport and your personal flight plan are the documents you need for the train journey. Please note that the train ticket can only be used in conjunction with a Vietnam Airlines’ flight. 

FAQ

1. How can I purchase a DB train ticket?

To purchase a DB train ticket as part of a Vietnam Airlines’ flight ticket, choose “Railway Germany (QYG)” in the drop-down menu for departure or arrival point. The train segment will be included in your itinerary. It is not possible to add train segments afterwards.

2. How will I get my train ticket?

There are two ways of obtaining your train ticket: you can download your Rail & Fly ticket onto your mobile device or get a ticket from a DB vending machine. You are required to hold the valid DB train ticket when you board the train. To download your mobile ticket, go to www.accesrail.com and enter your name and ticket number/reservation number. We recommend to print your mobile ticket just in case. Please note that if you choose to download Rail & Fly ticket on www.accesrail.com, the pickup option from a DB vending machine will be deactivated.

To obtain a valid train ticket from a DB vending machine you should insert your pick-up number into the machine, and you will get your ticket in exchange. You have received this number by email; if not, please contact Vietnam Airlines. The train ticket fare is already included in the fare of your Vietnam Airlines’ flight and is only valid in conjunction with your flight ticket. The rail journey may only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day. Make sure that DB long-distance ticket vending machines can be found at your departure station and that you arrive well in advance to obtain the train tickets.

Train tickets against these DB pick-up numbers can be obtained earliest within 3 days (72 hours) prior to departure / before onward journey begins. The same applies for the return journey (from the airport to your destination within Germany).

Please note that before you pick up your ticket, your itinerary shows fictitious train numbers (starting with 9B), departure points (QYG) and times for the train segment. This is not a valid ticket.

3. I want to rebook. What should I do?

In case of rebooking before the train ticket is collected, a new DB pick-up number will be generated. The passenger is required to get the new DB pick up number from the airline customer service. 

In case of rebooking after the train ticket has been collected or downloaded, the train ticket must be changed at a DB Travel Center at the train station.

4. When can I use my train ticket?

The rail journey may only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day. Contact a DB Travel Center or read more information in www.bahn.de for the real departure time of train connections on the actual travel date.

5. Can I reserve a seat on the train?

For train segment seat reservation (with a fee), contact DB Travel Center or read more information in www.bahn.de.

6. Will my baggage be automatically transferred between the train and the plane?

No. You need to move your own luggage from the train to the airport and go through the airport baggage drop and security as usual.

7. What should I do if my train is late or I miss my train?

For more information about delayed or cancelled trains or missed connections, please read DB’s regulations here.