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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
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If you need online booking assistance, please contact us at a Vietnam Airlines branch office.
Vietnam Airlines JSC Headquarter 200 Nguyen Son Str., Long Bien Dist., Ha Noi City, Vietnam
Contact Center in Vietnam: open 24/7 Call within Vietnam: 1900 1100 Call from foreign countries to Vietnam: +84 24 38320320 Email: telesales@vietnamairlines.com
Lotusmiles Contact Center in Vietnam: open 24/7 Call within Vietnam: 1900 1800 Call from foreign countries to Vietnam: +84 24 38320320
Support for tickets purchased on the website: open 24/7 Call within Vietnam: 1900 1100 Call from foreign countries to Vietnam: +84 24 38320320 Email: onlinesupport@vietnamairlines.com
Branches in vietnam
Worldwide Branches
Applied for tikets issued from 01 July 2018
Vietnam domestic fare rules
When purchasing a ticket, the total price includes all taxes, fees and charges(*) which are defined below:
(*) In several cases, passengers are required to pay TFCs in the taxing countries upon check-in.
Conditions of Online Booking
In just a few steps, your journey will begin with Vietnam Airlines' easy online booking.
For more information, please see Conditions of Online Booking.
Conditions of Carriage
The conditions of carriage define passenger rights and responsibilities
Please check our Conditions of Carriage to see more details.
Conditions of website use
Condition of website use is provided to protect our customers when using Vietnam Airlines' website. For more information, please see Condition of Website and Mobile Applications usage.
Privacy Policy
The Privacy Policy describes our practices for storage, use and disclosure of information that we collect from or about you when we provide air travel services. For more information, please see Privacy Policy.
Passengers who travel on VN’s international flights and are allowed to travell can make a layover tour in Vietnam according to the rules and regulations of the Immigration Department.
Notes: Transit tour eligibility is specific to route, booking class, tour code. Combining ineligible and eligible booking classes may result in the whole itinerary becoming ineligible for a transit tour. For more details, please contact a Vietnam Airlines branch office.
1. First enter “Railway Germany” or “QYG” on the booking page under From/To location.
2. The train departure times listed on Vietnam Airlines’ website are only an example. The actual times can be checked on https://check-in.accesrail.com.
3. You receive an open ticket valid for two days. The rail journey can only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day.
4. You will receive an additional confirmation email for your flight booking which will include your DB pick-up number. Please use this number with your name to download and print your train ticket from https://check-in.accesrail.com within 72 hours of departure or download your ticket to your mobile device at https://check-in.accesrail.com. You can also print your train ticket at a DB vending machine when transferring.
5. Your printed Rail and Fly ticket, your valid passport and your travel itinerary are the documents you will need for the train journey. Please note that the train ticket can only be used in conjunction with a Vietnam Airlines’ flight (see Step 3). FAQ 1. How can I purchase a DB train ticket?
To purchase a DB train ticket as part of a Vietnam Airlines’ flight ticket, choose “Railway Germany (QYG)” in the drop-down menu for departure or arrival point. The train segment will be included in your itinerary. It is not possible to add train segments afterwards.
2. How do I get my train ticket?
There are two ways of obtaining your train ticket: you can download your Rail & Fly ticket onto your mobile device or get a ticket from a DB vending machine. You are required to hold the valid DB train ticket when you board the train. To download your mobile ticket, go to https://check-in.accesrail.com/checkin and enter your name and ticket number / reservation number. We recommend to print your mobile ticket just in case. Please note that if you choose to download Rail & Fly ticket on https://check-in.accesrail.com, the pickup option from a DB vending machine will be deactivated.
To obtain a valid train ticket from a DB vending machine you will give your pick-up number to receive your ticket. You should receive this number by email; if you do not, please contact Vietnam Airlines. The train ticket fare is included in your Vietnam Airlines’ flight fare and is only valid in conjunction with your flight ticket. Train tickets are valid one day prior or on the day of departure/arrival. Make sure that DB long-distance ticket vending machines can be found at your departure station and that you arrive well in advance to obtain the train tickets.
Train tickets with DB pick-up numbers can be obtained at the earliest 3 days (72 hours) prior to departure. The same applies for the return journey (from the airport to your destination within Germany).
Please note that before you pick up your ticket, your itinerary will show place-holder train numbers (starting with 9B), departure points (QYG) and times for the train segment, which are not a valid ticket.
3. I want to rebook. What should I do?
If rebooking before the train ticket is collected, a new DB pick-up number will be generated. The passenger must get the new DB pick up number from airline customer service.
If rebooking after the train ticket has been collected or downloaded, the train ticket must be changed at a DB Travel Center at the train station.
4. When can I use my train ticket?
The train tickets are valid one day prior or on the day of departure/arrival. Contact a DB Travel Center or visit https://check-in.accesrail.com for the real departure time of train connections on the actual travel date.
5. Can I reserve a seat on the train?
For train seat reservation (with a fee), contact DB Travel Center or visit https://check-in.accesrail.com for more information.
6. Will my baggage be automatically transferred between the train and the plane?
No. You will need to move your luggage from the train to the airport and go through airport baggage drop and security as usual.
7. What should I do if my train is late or I miss my train?
Please visit https://www.bahn.de for details. You should make sure the connecting time between train and flight segment is at least 2 hours. If not, Vietnam Airlines is not liable for flight and train connection.
In partnership with SNCF (French train network), Vietnam Airlines offers you a combined Train + Air ticket, enabling the departure from 19 cities in France, including Lyon, Marseille, Bordeaux and Lille, to connect with Charles de Gaulle-Roissy train station to take your Vietnam Airlines flight.
TGV AIR permits to connect to Vietnam Airlines 13 weekly flights from CDG2E to Vietnam and beyond to its Asian network.
TGV AIR - Advantages for the clients
• Advantageous and all-inclusive fare train + flight • Only one reservation for your entire journey – Vietnam Airlines and TGV AIR • Services available for individuals and groups • Guaranteed connections*, for both onward and return journey - If you miss your connection, or your plane or train is delayed, Vietnam Airlines and SNCF guarantee a place on board the next available flight or train at no extra charge.
* Passengers with separate train and plane tickets are not taken care of in case of delay or cancellation.
NOTE
• It is NOT possible to add the TGV AIR product to a flight ticket already bought.
USEFUL ADVISES:
• The clients must arrive at the TGV AIR counter in the departure train station at the earliest 24 hours before the departure of its train and at least 20 minutes before. • The check-in and withdrawal of the train ticket at the TGV AIR counter before boarding the train IS COMPULSORY on both the onward and return journey. Failure to do so might result in a fine from SNCF, that can’t be reimbursed. • At his arrival at CDG airport, the clients must check-in at Vietnam Airlines counter. • For safety reasons, the check-in of baggage can only be done once at the airport.
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