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Terms & Conditions

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Transit Tour

Passengers who travel on VN’s international flights and are allowed to transit can make a tour in Vietnam according to the rules & regulations of the Immigration department.

  • Tickets issue in Australia/ Newzealand for routings to/from/via United Kingdom/ France/ Germany/ Russia.
  • Tickets issue in France/Germany/Switzerland/Czech/Austria/Belgium/Spain/Finland/Netherlands/ Greece/Turkey/Poland and Nordic countries for routings to/from/via other international destinations.
  • Tickets issue in Korea/Taiwan for routings to/from/via United kingdom/ France/ Germany/ Russia/ Australia.
  • Tickets issue in Indonesia for routings to/from/via other international destinations (except routings from Jakarta to Taiwan/Hong kong/Lao/Cambodia/China).
  • Tickets issue in United Kingdom/ France/ Germany/ Russia/ Indonesia/ Laos/ Cambodia for routings to/from/via other international destinations.
  • Tickets issue in Philippines for routings to/from/via other international destinations (except routings to/from/via Cambodia, Lao, Myanamar).

Notes: Transit tour policy is eligible for specific routings, booking classes, tourcodes. Combination between ineligible booking classes and eligible ones may result in the whole itinerary ineligible for transit tour. For more details, please contact Vietnam Airlines Branch Office.

Connecting
Time		 Tour
code		 TOUR PROGRAM
Minimum 02 hours
(not for overnight transit)		 HANVS - Transit Procedures for flight itinerary including domestic transit point, HAN to SGN and vice versa (not include transit tour & entry visa)
At International Arrival:
- Passengers gather at welcome board at Transit Counter before Immigration Counter.
- A tourguide instructs passengers to complete all the Transit Documents at Transit Counter and/or Landing Visa Counter & Immigration Counter.
- A tourguide takes passengers to Domestic Departure for the next flight.
At Domestic Arrival:
- Tour Operator will instruct passenger to complete all the procedures from Domestic Arrival to International Departure for the next flight.
SGNVS
At Hanoi
From 08 hours to 10 hours HA1 - Immigration and Custom clearance.
- Tour program:
   + Option 1: Visiting Van Phuc or Bat Trang trade traditional village.
   + Option 2: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter and Hoan Kiem Lake by battery car (green tourist).
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check-in procedures.
HA2 - Immigration and Custom clearance.
- Going to hotel for a day rest.
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check-in procedures.
HA3 - Immigration and Custom clearance.
- Going to hotel for overnight stay.
- Meal plan: Dinner.
- Back to the airport for next flight’s check-in procedures.
From 10 hours to 16 hours HA4 - Immigration and Custom clearance. - Tour program: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter and Hoan Kiem Lake by battery car (green tourist).
- Going to hotel for a day rest.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check- in procedures.
HA5 - Immigration and Custom clearance.
- Tour program: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter and Hoan Kiem lake by battery car (green tourist) and going to hotel for an overnight stay.
- Meal plans: Lunch or Dinner.
- Back to the airport for next flight’s check-in procedures.
From 16 hours to 26 hours HA6 - Immigration and Custom clearance.
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter and Hoan Kiem lake by battery car (green tourist) ; Bat Trang ceramic trade village then going to hotel for a day rest.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
HA7 - Immigration and Custom clearance.
- Tour program: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter; and Hoan Kiem lake by battery car (green tourist).
- Going to the hotel for an overnight stay.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
From 26 hours to 35 hours HA8 - Immigration and Custom clearance.
- Tour program: Visiting Ho Chi Minh’ s mausoleum, One Pillar pagoda ; Temple of Literature; Old Quarter and Hoan Kiem lake by battery car ( green tourist).
- Going to hotel for an overnight stay.
- Meal plans: 02 lunches and 01 dinner or vice versa.
- Back to the airport for next flight’s check in procedures.
At Hochiminh city
From 06 hours to 09 hours SG1 - Immigration and Custom clearance.
- City Tour:
+ Option 1: Thien Hau Pagoda; China Town;
+ Option 2: Reunification Palace; Notre Dame Cathedral; Post Office; Opera House; City People committee’s Building;
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check in procedures.
SG2 - Immigration and Custom clearance.
- Going to hotel for a day rest.
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check in procedures.
From 09 hours to 15 hours SG3 - Immigration and Custom clearance.
- City Tour:
+ Option 1: Thien Hau Pagoda ; China Town;
+ Option 2: War Remnants Museum; Notre Dame Cathedral; Post Office; Opera House; Municipal People Committee’s Building; Ben Thanh Market.
- Going to hotel for a day rest.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
SG4 - Immigration and Custom clearance.
- Going to hotel for an overnight stay.
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check in procedures.
From 15 hours to 26 hours SG5 - Immigration and Custom clearance.
- Going to hotel for a day rest.
- City Tour: The Reunification Palace; Notre Dame Cathedral, Post Office; Opera House; City People committee’s Building; Ben Thanh market; Thien Hau Pagoda ; China Town.
- Meal plans: A light meal (special Pho Hanoi), lunch and dinner.
- Back to the airport for next flight’s check in procedures.
SG6 - Immigration and Custom clearance.
- Going to hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral, Post Office; Opera House; City People Committee’s Building; Ben Thanh market; Thien Hau Pagoda ; China Town.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
From 26 hours to 35 hours SG7 - Immigration and Custom clearance.
- Going to hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral, Post Office; Opera House; City People Committee’s Building; Ben Thanh market; Thien Hau Pagoda ; China Town.
- Meal plans: 02 lunches and 01 dinner or vice versa.
- Back to the airport for next flight’s check in procedures.

Notes:
- HANVS/SGNVS are not applied to overnight transit.
- HA1/HA2/HA3/HA4/HA5/HA6/HA7/HA8/SG1/SG2/SG3/SG4/SG5/SG6/SG7: transit tour packages include landtour/ hotel/ visa (if any).
  • City tour and Visa transit will be offered to the eligible passengers who have the minimum transit time as follow:
    • Routes contain domestic sectors and the passenger only requests for the Visa Transit service: 02 hours
    • All routes and the passenger requests for Transit tour services
      • Noi Bai International Airport: 08 hours
      • Tan Son Nhat International Airport: 06 hours
  • Transit services must be requested not later than 36 hours before the route sector that will be offfered Transit tour (not including Saturday, Sunday ....).
  • Eligible passengers can request transit tour services by completing the Transit tour request Form and sending to the . We will contact you to confirm the services.

No Vietnam Airlines
Branch Office 		Email address
1 Vietnam Airlines branch office in Australia (Melbourne) twov.mel@vietnamairlines.com
Vietnam Airlines branch office in Australia (Sydney) twov.syd@vietnamairlines.com
2 Vietnam Airlines branch office in France twov.fr@vietnamairlines.com 
3 Vietnam Airlines branch office in Germany twov.de@vietnamairlines.com
4 Vietnam Airlines branch office in United Kingdom twov.uk@vietnamairlines.com
5 Vietnam Airlines branch office in Russia twov.ru@vietnamairlines.com
6 Vietnam Airlines branch office in Korea (Seoul) twov.sel@vietnamairlines.com
Vietnam Airlines branch office in Korea (Pusan) twov.pus@vietnamairlines.com 
7 Vietnam Airlines branch office in Indonesia twov.id@vietnamairlines.com
8 Vietnam Airlines branch office in Laos twov.la@vietnamairlines.com 
9 Vietnam Airlines branch office in Cambodia (Phnom penh) twov.pnh@vietnamairlines.com
Vietnam Airlines branch office in Cambodia (Siemrep) twov.rep@vietnamairlines.com
10 Vietnam Airlines branch office in Myanmar twov.mm@vietnamairlines.com
11 Vietnam Airlines branch office in Philippines twov.ph@vietnamairlines.com
12 Vietnam Airlines branch office in Taiwan (Taipei) twov.tpe@vietnamairlines.com
Vietnam Airlines branch office in Taiwan (Kaohsiung) twov.khh@vietnamairlines.com

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If you need to contact us for online booking assistance, please contact our Branches.

Vietnam Airlines JSC Headquarter
200 Nguyen Son Str., Long Bien Dist., Ha Noi city, VIETNAM

Contact Center in Vietnam: working time: 24/7
  Call within Vietnam: 1900 1100
  Call from foreign countries to Vietnam: +84 24 38320320
  Email: Telesales@vietnamairlines.com

Lotusmiles Contact Center in Vietnam: working time: 24/7
  Call within Vietnam: 1900 1800
  Call from foreign countries to Vietnam: +84 24 38320320

Support for tickets purchased on the website: working time: 24/7
  Call within Vietnam: 1900 1100
  Call from foreign countries to Vietnam: +84 24 38320320
  Email: onlinesupport@vietnamairlines.com

 Branches in vietnam

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Fare Types

Fare Types and Rules

Applied for tikets issued from 01 July 2018

Departing from Vietnam 

Deparing from outside Vietnam

Vietnam domestic itineraries

Vietnam domestic fare rules

Taxes, Fees, Charges & Surcharges

Taxes, fees, charges & surcharges

Upon purchasing a ticket, the total amount of money includes all taxes, fees and charges(*) which are defined as below:

For several cases, passengers are requested to pay TFCs in the taxing countries upon check-in. 

Terms & Conditions

Terms & Conditions

Conditions of Online Booking

Booking online has now been made easier with Vietnam Airlines. Just few steps and the journey will begin.

For more information, please check our Conditions of Online Booking.

Conditions of Carriage

You are recommended to learn conditions of carriage to fully understand the rights and responsibilities before enjoying our flights. 

Please check our Conditions of Carriage to see more details.

Conditions of website use

Condition of website use is provided to protect our customers when using Vietnam Airlines' website. For more information, please check Condition of website use.

Privacy Policy

Privacy Policy describes our practices of storage, use and disclosure of information that we collect from or about you when we provide air travel services. For more details, please check Privacy Policy.

Contact US D.O.T

Contact the US D.O.T

US Department of Transportation (DOT) Aviation Consumer Protection Division's contact address
• Mail address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., S.E., Washington, D.C. 20590
• Website: http://www.transportation.gov/airconsumer
• Hotline: 202-366-2220

Rail & Fly

HOW TO GET THE DEAL

1. First enter “Railway Germany” or “QYG” in the booking mask under From/To location. 

2. The specified train departure times in Vietnam Airlines’ website are only an example. The actual times can be checked in https://check-in.accesrail.com. 

3. This is an open ticket valid for 2 days. The rail journey may only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day.

4. You will receive an additional confirmation email of your flight booking which indicates your DB pick-up number. Please use this number with your name to download and print out your train ticket on https://check-in.accesrail.com within 72h before departure or at DB vending machine when transferring.

5. Your printed Rail&Fly ticket, your vaild passport and your personal flight plan are the documents you need for the train journey. Please note that the train ticket can only be used in conjunction with a Vietnam Airlines’ flight. 


FAQ

1. How can I purchase a DB train ticket?

To purchase a DB train ticket as part of a Vietnam Airlines’ flight ticket, choose “Railway Germany (QYG)” in the drop-down menu for departure or arrival point. The train segment will be included in your itinerary. It is not possible to add train segments afterwards.

2. How will I get my train ticket?

There are two ways of obtaining your train ticket: you can download your Rail & Fly ticket onto your mobile device or get a ticket from a DB vending machine. You are required to hold the valid DB train ticket when you board the train. To download your mobile ticket, go to https://check-in.accesrail.com and enter your name and ticket number/reservation number. We recommend to print your mobile ticket just in case. Please note that if you choose to download Rail & Fly ticket on https://check-in.accesrail.com, the pickup option from a DB vending machine will be deactivated.

To obtain a valid train ticket from a DB vending machine you should insert your pick-up number into the machine, and you will get your ticket in exchange. You have received this number by email; if not, please contact Vietnam Airlines. The train ticket fare is already included in the fare of your Vietnam Airlines’ flight and is only valid in conjunction with your flight ticket. The rail journey may only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day. Make sure that DB long-distance ticket vending machines can be found at your departure station and that you arrive well in advance to obtain the train tickets.

Train tickets against these DB pick-up numbers can be obtained earliest within 3 days (72 hours) prior to departure / before onward journey begins. The same applies for the return journey (from the airport to your destination within Germany).

Please note that before you pick up your ticket, your itinerary shows fictitious train numbers (starting with 9B), departure points (QYG) and times for the train segment. This is not a valid ticket.

3. I want to rebook. What should I do?

In case of rebooking before the train ticket is collected, a new DB pick-up number will be generated. The passenger is required to get the new DB pick up number from the airline customer service. 

In case of rebooking after the train ticket has been collected or downloaded, the train ticket must be changed at a DB Travel Center at the train station.

4. When can I use my train ticket?

The rail journey may only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day. Contact a DB Travel Center or read more information in https://check-in.accesrail.com for the real departure time of train connections on the actual travel date.

5. Can I reserve a seat on the train?

For train segment seat reservation (with a fee), contact DB Travel Center or read more information in https://check-in.accesrail.com.

6. Will my baggage be automatically transferred between the train and the plane?

No. You need to move your own luggage from the train to the airport and go through the airport baggage drop and security as usual.

7. What should I do if my train is late or I miss my train?

For more information about delayed or cancelled trains or missed connections, please read DB’s regulations here.