Claim Missing Miles

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There was a technical issue; your mileage accrual request for the ticket was unsuccessful. Please try again.

There was a technical issue; your mileage accrual request for the ancillary service was unsuccessful. Please try again.

There was a technical issue; your mileage accrual request for the ticket and ancillary service was unsuccessful. Please try again.

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Non-Airline Partners

Claim Missing Miles with Non-Airline Partners

For missing miles claims with non-airlines partners, please send the required supporting documents to the nearest branch offices branch offices in Viet Nam and abroad:

Claim Missing Miles with Bank Partners

  • Lotusmiles Membership Number
  • Monthly Statement (of the claiming month)

Claim Missing Miles with Hotels and MobiFone

  • Invoice/Bill in which showing your full name

Check your flight mileage claim history

Results

Flight date Claim Date Flight From To Ticket number Status

Request to validate the information of mile accumulation flight

Please provide photos of travel documents and the original boarding pass or air ticket invoice to get support for mile accumulation of the flights taken before the date of Lotusmiles Program participation.

ID card/Passport Number*

ID card/Passport (for domestic flights)

Passport (for international flights)

Original boarding pass/air ticket invoice*

Original boarding pass/air ticket invoice (for domestic flights) Immigration stamps (for Vietnam Airlines international flights)
Original boarding pass (for Skyteam Airlines flights)

**Supported file extensions include PDF, Word, and images (jpg, png, etc.). The maximum size of one file should not exceed 3MB