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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Flight Status
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Lotusmiles members can earn bonus miles when flying with Vietnam Airlines, Pacific Airlines and Vasco, or from using the services provided by Lotusmiles partners in areas such as banking, shopping and telecommunications. The accumulated miles are in place to acknowledge the member's contribution and loyalty to the airline. There are many ways to use the miles.
Air ticket purchase by Cash & Miles method
Miles can be used to pay partially, in coordination with cash, or fully the air ticket for VN-coded flights operated by Vietnam Airlines, while they cannot be used for covering taxes, fees and other surcharges. The minimum mileage required for the ticket purchase is 1,000 miles per guest per flight sector. Tickets bought jointly by Cash and Miles are eligible for earning miles.
Redeeming valuable gifts
Bonus miles can be used to redeem valuable gifts from Vietnam Airlines such as free air tickets, free baggage allowance or vouchers to Lotus lounge etc.
Shopping for gifts at LotusMall
Just one click, Lotusmiles members can choose gifts from a long list for relatives and friends. Just log in your Lotusmiles account at www.vietnamairlines.com, or use Vietnam Airlines app, choose LotusMall and you can get surprised gifts such as Hi-Tech products, home appliances, travel accessories, healthcare product etc.
Converting to VinID points
Bonus miles can be converted to VinID points at the following rate: 20 Lotusmiles miles = 100 VinID point. The VinID points are used to pay for services and utilities in Vingroup ecosystem including Vinmart, Vinmart+, Vinmec, Vinschool, Vinpearl, Vinfast... or redeem incentives from VinID's partners across the country.
Please log in your Lotusmiles account and spend the award miles in the most effective way.