1. Reservation and payment
Reservations can be made for up to 9 passengers (excluding infants) per booking.
Adults: From 12 years old at the time of traveling on the first flight.
Children: From 2 to under 12 years old at the time of traveling on the first flight.
Infants: From 7 days to under 2 years old (at the at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries with flights operated by other airlines).
Total VNAHolidays payments are inclusive of airfares, hotel accommodation, taxes, fees and charges, and apply to the entire package. Some airport service charges may not be included due to the airport’s policy.
If a hotel levies a utilities surcharge, a resort fee or a local telephone service charge you must pay such charges directly to the hotel.
Vietnam Airlines headquarters is located in Vietnam, Vietnam Airlines shall not be responsible for any fees that might be levied by the issuing bank while purchasing package on Vietnam Airlines website. Please check with your issuing bank for details of the fees if any.
Confirmation email and VAT invoice will be sent to your registered email after completion of payment. You need to print the VAT Invoice and bring with you during your trip to present at airport and hotel check-in. If you fail to present such documents, you may be denied of the service or required to purchase a new VNAHolidays.
Package Change and Cancelation conditions are shown in the VAT invoice.
2. Rules for international payment card verification
Cardholder is required to present the payment card, VNAHolidays Confirmation and Passport (or Vietnam Identification Card if the verification points in Vietnam) for verification of payment card at the airport upon request or/and at Vietnam Airlines branches when applying for a VNAHolidays amendment.
Failing to produce the payment card will lead to denial of the package’s service.
3. Conditions for VNAHolidays changes and cancellations
All booking change and cancellation requests must be sent to Vietnam Airlines at firstname.lastname@example.org. Booking change/or cancellation requests cannot be made directly with any hotel/resort.
Voluntary change/cancelation: Follow package rules shown on the VAT Invoice.
Involuntary change/cancelation: Vietnam Airlines reserves the right to make any changes/cancellations to your package in the event of Vietnam Airlines’ inability to operate on schedule or refusal to transport
Details of VNAHolidays Terms and conditions
Conditions of Carriage
For your benefit we have listed out all conditions of carriage in an easy-to-understand PDF with regards to you the passenger and your baggage. There are also descriptions of the definitions to make it easier for you to understand.
If you wish to look further in to the details regarding your flight please check the link for “Conditions of Carriage”
Conditions of website use
As a customer you can rest easy that our website is a completely safe and simple way to book tickets and holidays with Vietnam Airlines. We have provided you with a PDF that explains in greater detail the conditions of using the website.