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IMPORTANT INFORMATION: Your country/region is Thailand and payment will be charged in Thai Baht (THB). In case of paying by other currency, you may change website country/region (click here).
Adults
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You can pay by following methods:
Adults (≥12)
Children(2<12 yrs)
Infant (<2 yrs)
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Itinerary:
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Customize your flight with our wide range of options:
Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Passenger Name: :
Itinerary: :
Reservation Code :
Email Address :
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
Please find the PDF flight schedule from 27 October 2019 to 28 March 2020 for flights operated by Vietnam Airlines and other codeshare partners as below:
» Operated by Vietnam Airlines & other codeshare partners VIEW DETAIL (PDF)
» Hanoi – Danang - Ho Chi Minh City flights VIEW DETAIL (PDF)
Note:
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Adults (≥12 yrs)
Reservation Code:
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Departure day
For tickets issued/exchanged on/after August 1, 2019, Vietnam Airlines will offer a new checked baggage policy as below:
For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lbs (for Economy Class/Premium Economy Class) or 32kg/70lbs (for Business Class). Its total dimensions (width + height + depth) must not exceed 158cm/62in.
Important Notice:
If the weight of a piece of checked baggage exceeds 23kg/50lbs (for Economy Class/Premium Economy Class) or 32kg/70lbs (for Business Class), passengers will be required to re-pack their baggage and pay an excess baggage fee. Alternatively, passengers may consider sending their baggage as cargo. Please contact us prior to your travel.
For tickets issued/exchanged before August, 1 2019, passengers should read here.
(A) + (B) + (C) < 115 cm
(D) + (E) + (F) < 85 cm
For tickets issued/exchanged on/after August 1, 2019, passengers should refer to the information below:
Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:
- The maximum weight for each piece of hand baggage is 10kg/22lbs.
- The total weight of hand baggage item(s), plus one accessory must not exceed:
- The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
- The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.
- In addition to hand baggage item(s) and an accessory, passengers may take some personal items on board without a fee.
If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.
For tickets issued/exchanged before August 1, 2019, please click here.
To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy.
For tickets issued/exchanged from August 1, 2019For tickets issued/exchanged before August 1, 2019
Free baggage allowance for infants (under 2 years old):
In some cases, the baggage allowances printed on your ticket may differ from the allowance mentioned above. Baggage allowances printed on your ticket will be applied.
For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. (The first marketing carrier is the first carrier whose code appears on your ticket).
If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers.
Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.
In addition to your ticketed baggage allowance, Lotusmiles and Skyteam members are offered enormous benefits on VN's flights operated by Vietnam Airlines as below:
If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carrier’s website before traveling.
For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey.
If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at the check-in counter.
Excess baggage fee on/after 15/08/2019
Don’t get stuck at the airport – plan ahead to save time and money on all your baggage needs with a prepaid baggage option at a discounted rate of at least 20% below the airport rate.
Pre-paid baggage fee on/after 15/08/2019
In case passengers cannot purchase prepaid baggage on our website www.vietnamairlines.com (because of segments on which prepaid baggage has been purchased, reservation code in which prepaid baggage was purchased before; partially used tickets; or other cases due to technical restrictions), please purchase prepaid baggage at Vietnam Airlines ticketing offices or agents.
Vietnam Airlines offer service for passengers traveling with pets on the same flight. Your pets will be delivered as checked baggage. This service is available subject to specific aircraft.
Planning for travel with your pet
Passengers traveling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before their departure time.
Passengers must contact the appropriate quarantine office, embassy or consulate to confirm all necessary documents such as import/export permit, quarantine certificates, health certificates and rabies immunization reports.
For more helpful tips about immigration required by some countries, please click here.
Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.
See more details in check in timing.
At the airport, passengers will be required to sign the “Waiver of responsibility” form. Passengers can also prepare this form in advance by downloading it here, complete it and bring this form to the check in counter.
Pet onboard service is applied to passengers traveling on flights operated by Vietnam Airlines. Pet onboard service is available subject to the loading capacity of specific aircraft.
Passengers traveling with a pet onboard should contact Vietnam Airlines branch offices for advanced reservations. Passengers are required to make the service request at least 24 hours before their departure time.
(*) Pet onboard service is restricted for Business class on B787 and A350 aircraft.
Documents required
Passengers must contact the appropriate quarantine office, embassy, or consulate to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports.
For some helpful tips about immigration required by some countries, please click here.
At the airport
See more details in check-in timing
When checking your pet in, passengers will be required to sign the “Waiver of responsibility” form. Passengers can also download this form here, complete it and bring this form to the check-in counter.
Vietnam Airlines offers the additional seat service for baggage onboard the aircraft. For fragile, bulky, or valuable items such as musical instruments, paintings, and antiquities, etc, passengers may reserve seat(s) beside them to secure their belongings during flight.
Planning for travel
Weight
The cabin baggage weight must not exceed 75 kg per seat, and the pressure on the seat must not exceed 0.046 kg/cm2 (75 kg 40cm x 40cm total area).
Aircraft
Maximum dimensions /seat
Boeing B787, B777
Airbus A350, A330, A321
40cm x 50cm x 160cm
ATR72
40cm x 50cm x 95cm
Vietnam Airlines transports bicycles and bulky items as checked baggage.
Bicycles to be carried as checked baggage include all kinds of regular bikes, sport-bikes, powered bikes (operated by thermo-battery or electric-battery etc…).
Vietnam Airlines offers transport services for sporting equipment such as golf clubs, ski gear and diving instruments as checked baggage.
Vietnam Airlines provides complimentary transportation services for foldable carriage devices such as prams, infant strollers, wheelchairs, and pushcarts.
Passengers are required to be presented at the airport early enough to complete all procedures before their flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check-in timing.
Register Special Baggage Service
- Can be counted towards free baggage allowance
- Apply prepaid baggage charge/ excess baggage charge to extra piece
- Can be counted towards baggage allowance and applied prepaid baggage charge/excess baggage charge to extra piece
- Could be counted towards baggage allowance
Golf set with fee
- Applied excess baggage charge to extra piece
- Special baggage charges are applied on flights operated by Vietnam Airlines.
- If a portion of travel operated by other airlines, passenger must have permission to carry special baggage by those airlines.
- On the itineraries to/from The Americas, special baggage charges are applied on the portion of the journey operated by Vietnam Airlines only; special baggage policies of other operating carriers are applied for other portions of the journey.
* Remark for Departures from Germany - Max. weight of baggage at check-in counter is 32 kg per piece.
- Pieces of luggage with more than 32 kg are transported as cargo.
- Passengers are requested to handle cargo formalities on time.
The refund fee shall be applied if you cancel the Special baggage service after reservation and payment.
Vietnam Airline’s special baggage policy is applied for flights operated by Vietnam Airlines only. If your itinerary includes sectors operated by other airlines, the Special baggage policy of other airlines shall be applied for these sectors.
Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc.
Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.
Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc.
Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery For Electronic Equipments (>160 Wh or >8g lithium) etc.
Knife, Sword, Box Cutter, Dart, Scissors etc.
All Types Of Firearms, Parts Of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.
Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc.
Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc.
Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipments (E.G Power Bank) etc.
For more details about regulations of restricted goods carried by passengers, please kindly read below information:
We aim to deliver the baggage to the correct destinations. However, sometimes baggage may be damaged, delayed, or does not reach the destinations due to inclement weather or facility requirements. Vietnam Airlines will do our utmost to resolve the problems.
Baggage Claim
Upon arrival at the airport, passengers recognize that their baggage has been delayed, missing, lost or damaged, please contact the staff of Vietnam Airlines at the airport and submit a claim report. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number.
Please note that PIR shall be used as the legal basis that confirms that your baggage was mishandled and shall be one of the documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on.
Passengers can download Baggage Claim Form
Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within:
(*) Vietnam Airlines is not liable for minor damage to your checked-in baggage. Please refer to the Liability Release of Checked baggage for more details.
Baggage Tracing
We will initiate the tracing of your baggage through our worldwide computerized tracing system and will keep passengers informed of the status of their baggage.
If passengers have filed a report already, the file reference (eg HANVN12345) can be used to trace their baggage online. Just click on the WORLDTRACER website.
Baggage Delivery
We will notify passengers as soon as their baggage is located and will be delivered to the specified address, subject to local customs regulations. Alternatively, passengers may collect their baggage at the airport and we shall be glad to reimburse the transport cost.
Baggage Compensation
In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if passengers wish so.
If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.
Please refer to our General Conditions of Carriage for Passengers and Baggage.
Forgotten Articles
Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, the unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.
If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately.
Checked baggage
Passengers should personally pick up their own checked baggage at the airport baggage conveyor belt upon arrival. In the event that passengers have forgotten to retrieve their baggage, please contact us immediately.
If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim their baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion.
Return of Baggage
If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees.
Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.
Taking the wrong baggage
Please immediately return to your airport of arrival, and notify a member of staff.
Lost and Found counter contact
At Noi Bai International Airport Lost and Found counter: 1st floor of Noi Bai International Airport – Hanoi City – Viet Nam. Telephone: (84-24) 38840008/38843417 E-mail: xldnba@viags.vn
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