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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
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Customize your flight with our wide range of options:
Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Passenger Name: :
Itinerary: :
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Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
Please find the PDF flight schedule from 27 October 2019 to 28 March 2020 for flights operated by Vietnam Airlines and other codeshare partners as below:
» Operated by Vietnam Airlines & other codeshare partners VIEW DETAIL (PDF)
» Hanoi – Danang - Ho Chi Minh City flights VIEW DETAIL (PDF)
Note:
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Adults (≥12 yrs)
Children(2<12 yrs)
Infant (<2 yrs)
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To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy.
For tickets issued/exchanged from August 1, 2019For tickets issued/exchanged before August 1, 2019
Free baggage allowance for infants (under 2 years old):
In some cases, the baggage allowances printed on your ticket may differ from the allowance mentioned above. Baggage allowances printed on your ticket will be applied.
For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. (The first marketing carrier is the first carrier whose code appears on your ticket).
If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers.
Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.
- Infant without a seat:
(*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam;
(**) To/From Australia/ Europe (except Russia): economy passenger get one extra standard piece 23kg(50lbs) if traveling on/after August 1, 2019, and on/before December 31, 2019.
(***) Economy super lite ticket on some routes has no free checked baggage.
(*) Apply for ticketing and travel commencing on/after 01May2019
Example:
Journey A: BKK VN x/HAN VN LON.
Journey B: LON VN x/HAN VN BKK.
Both journeys are between Asia and Europe; therefore, the free baggage allowance applied for an adult traveling on any of these two journeys is 30kg when flying in Economy Class or 40kg when flying in Premium Economy/ Business Class.
In addition to your ticketed baggage allowance, Lotusmiles and Skyteam members are offered enormous benefits on VN's flights operated by Vietnam Airlines as below:
If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carrier’s website before traveling.
For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey.
If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at the check-in counter.
Excess baggage fee on/after 15/08/2019
The fees apply on/after August 15, 2019.
Flight Sector
Fees for Standard piece (VND)
Vietnam Domestic Flights
600,000
Extra fee for overweight baggage (VND)
Vietnam Airlines provides special services to satisfy our passenger’s needs at the lowest possible price:
Special Services
Charges
Remarks
Oxygen for medical use on board (OXYG)
For passengers using oxygen service on board
Charges for using oxygen service on board include:
+ For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare).
+ For international sectors: USD 200 per one unit.
The escorts of passengers using OXYG pay the fare with free baggage allowance like normal passengers.
Accompanied cabin crew service provided on the request
Stretcher service on board (STCR)
For passengers using stretcher service on board:
Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges.
The escorts of passengers using STCR pay fare with free baggage allowance like normal passengers.
Oxygen and stretcher service on board (STCR/OXYG)
For passengers using the oxygen and stretcher service on board:
Charge of oxygen and stretcher service:
+ For international sectors: USD200 per one unit.
The escort of passengers using OXYG and STCR pay the fare with free baggage allowance like normal passengers.
Unaccompanied Minor (UM)
UM pay the fare for children/adult as normal passengers.
Charges: VND500,000 (net fare) for Vietnam domestic sectors or USD50 for international sectors.
Accompanying cabin crew charge (if any): Applicable adult fare on the same class of service of UM and appropriate surcharges.
Extra seat service (EXST)
Fare: passengers pay the fare as a normal passenger.
Free baggage allowance: passengers get 2 times the free baggage allowance weight limit of their respective journey.
EXST charge: equals 100% of the applicable adult fare plus surcharges for each additional seat at the time of purchasing.
Wheelchair for cabin (WCHC)
Wheelchair for step (WCHS)
Wheelchair for ramp (WCHR)
Free of charge.
The wheelchair of the passenger shall be accepted for carriage free of charge.
The passengers pay the fare like normal passengers.
Deaf passenger service (DEAF)
Blind passenger service (BLND)
Free of charge
Adult traveling with two or more infants
Adult and Infant(s) pay the fare as normal passengers
The accompanying cabin crew charge includes applicable adult fare and surcharges on the same class of service of passenger
Accompanied cabin crew service provided upon the request
On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from Vietnam. Please visit the Operating Carriers’website for details.
When purchasing a ticket, the total price includes all taxes, fees and charges(*) which are defined below:
(*) In several cases, passengers are required to pay TFCs in the taxing countries upon check-in.
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