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Note: In order to improve service quality, from 17/08/2022 Vietnam Airlines will suspend the function of refunding ticketsto voucher to update the system until further notice.
With a few simple steps , you can now manage your own ticket refunded to a voucher yourself for future use.
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Step 1
Go to Vietnam Airlines website, in the section of “Manage booking”,enter Reservation Number, Last Name, Email, click Search.
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Step 2
The system will display the passenger's information and ticket number in detail. "Add service" selection
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Step 3
Select 'Submit refund request' under “After - Sales Support.
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Step 4
Select the passenger name and reason for refund then click 'Refund'
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Step 5
A voucher will be sent to your email
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Note:
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Applicable to tickets purchased on the Vietnam Airlines website/app in Vietnam and for Vietnam domestic itineraries.
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Applicable for tickets that are completely unused, the refund time is 3 hours prior to the departure time of the first flight sector. Travel voucher has a period of one year from the date of refund.
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You can use Travel voucher to purchase Vietnam Airlines' tickets, baggage, and add-on services.
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You may use part or all of the voucher value in the validity of your use. The value of your voucher, the residual balance will be converted into a new voucher and sent to your email
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The passenger name on the voucher must be the same as the passenger name on the ticket to be paid out.
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Conditions for making a voucher and the fee:
| The Journey |
Booking class |
Conditions for refund to voucher |
| Domestic Vietnam tour |
Tickets with non-refundable conditions: Search economy class |
Non-refundable |
| Tickets with refundable conditions: Business Class, Premium Economy, Flexible Economy, Standard Economy |
Free. If after completing your travel voucher, you do not need to use it, refunded to the original form of payment. Refund is made 3 months from the date of publication voucher. The refund charge is based on the fare condition purchased. |
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