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paradise

1. Ticket cancellation/Refund

Cancellation permitted without fee.

2. Ticket changes

Changes permitted without fee.

3. Baggage

Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 18kg. 
Checked baggage includes 02 pieces (not exceed 32kg each)

4. Go show

- J Class: Go show permitted without fee.
- C Class: Go-show permitted with fee

5. Seat selection

Ticket includes free seat selection.

6. Priority check-in counter

Ticket includes priority check-in counter.

7. Lotus Lounge

Ticket includes service at the Lotus Lounge.

8. LotuSmiles Milage Accumulation

Accumulate 200% of bonus miles and qualifying miles.

1. Ticket cancellation/Refund

Cancellation permitted with a fee of USD50.

2. Ticket changes

Changes permitted with a fee of USD50.

3. Baggage

Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 18kg. 
Checked baggage includes 02 pieces (not exceed 32kg each)

4. Go show

Go-show permitted with fee.

5. Seat selection

Ticket includes free seat selection.

6. Priority check-in counter

Ticket includes priority check-in counter.

7. Lotus Lounge

Ticket includes service at the Lotus Lounge.

8. LotuSmiles Milage Accumulation

Accumulate 150% of bonus miles and qualifying miles.

(*)For flights not operated by Vietnam Airlines, comply with the operating airline's conditions

Applied for tickets issued from 10th January, 2023

1.Fares for children

2.Combination: Permitted. The respective conditions apply to each flight segment.

3.Changes

4.Cancelation/Refund

5. Advance Seat Selection: Please click here for more details about Advance Seat Selection.

6.Upgrade: Please click here for more details about Upgrade.

7.Group fares

- Refund/exchange of group tickets:

+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.

+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.

- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

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