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Applicable to tickets issued from January 1, 2025
1. Fares for specific passenger groups
2. Fare combination: Fare types can be combined. Apply the conditions corresponding to each segment.
3. Change
4. Ticket refund
5. Lunar New Year period: Please, see more details here.
6. Advance seat selection: Please, see more details here.
7. No-show:
8. Group fares
- Refund/exchange of group tickets:
+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.
+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.
- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.
The above conditions are general, specific conditions for each fare may differ from the published general conditions. Please read carefully the specific fare conditions indicated when passengers purchase tickets.
1. Ticket refund
For tickets issued/changed before March 25, 2026: VND 360,000 per refund.
For tickets issued/changed from March 25, 2026: VND 500,000 per refund.
2. Ticket exchange
Permitted without fee , exception: Lunar New Year period VND 360,000 per change
3. No-Show
For tickets issued/changed before March 25, 2026:
- Booking class J: Permitted without fee (Exception: During the Lunar New Year period: VND 500,000 fee applies)
- Booking class C: VND 500,000
For tickets issued/changed from March 25, 2026:
- Booking class J: Permitted without fee (Exception: During the Lunar New Year period: VND 650,000 fee applies)
- Booking class C: VND 650,000
4. Baggage
- Carry-on: 18kg including 2 pieces (10kg or less each) and 1 accessory (2kg).
- Checked baggage: 1 piece (32kg/piece)
5. Go-show
Class J: Free changes, except during the Lunar New Year period – fare difference applies (if any)
Class C: fare difference applies
6. Seat selection
Free of charge
7. Priority check-in counter
Including
8. Lotus Lounge
Apply
9. Benefits of mile accumulation from Lotusmiles
200% of bonus miles and qualifying miles
1. Ticket refund
For tickets issued/changed before March 25, 2026: VND 500,000 per refund.
For tickets issued/changed from March 25, 2026: VND 650,000 per refund.
2. Ticket exchange
Charge: VND 360,000 per change
3. No-Show
For tickets issued/changed before March 25, 2026: VND 500,000
For tickets issued/changed from March 25, 2026: VND 650,000
4. Baggage
- Carry-on: 18kg including 2 pieces (10kg or less each) and 1 accessory (2kg).
- Checked baggage: 1 piece (32kg/piece)
5. Go-show
Fare difference applies
6. Seat selection
Free of charge
7. Priority check-in counter
Including
8. Lotus Lounge
Apply
9. Benefits of mile accumulation from Lotusmiles
150% of bonus miles and qualifying miles
10. Booking class I conditions
From 20 July 2026 (for the Hanoi – Ho Chi Minh City route) and from 01 August 2026 (for other domestic routes), passengers holding Business Classic tickets sold in the Vietnam market, please note the following conditions:
In the event that Business Class service cannot be provided on the selected flight, Vietnam Airlines will arrange for:
Providing service in Premium Economy Class on the same flight and refunding the fare difference between the purchased ticket and the W-class fare of the Flexible Premium Economy (if any), without additional compensation;
Or providing Business Class service on another flight.
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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