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Contact us

If passengers require any assistance, please contact us at a Vietnam Airlines branch office.

Vietnam Airlines JSC Headquarter
200 Nguyen Son Str., Long Bien Dist., Ha Noi City, Vietnam

Contact Center in Vietnam: open 24/7
  Call within Vietnam: 1900 1100
  Call from foreign countries to Vietnam: +84 24 38320320
  Email: telesales@vietnamairlines.com

Lotusmiles Contact Center in Vietnam: open 24/7
  Call within Vietnam: 1900 1800
  Call from foreign countries to Vietnam: +84 24 38320320

Support for tickets purchased on the website: open 24/7
  Call within Vietnam: 1900 1100
  Call from foreign countries to Vietnam: +84 24 38320320
  Email: onlinesupport@vietnamairlines.com

 Vietnam airlines' branch offices

Fare Types

Taxes, Fees, Charges & Surcharges

Taxes, fees, charges and surcharges

When purchasing a ticket, the total price includes all taxes, fees and charges(*) which are defined below:

(*) In several cases, passengers are required to pay TFCs in the taxing countries upon check-in. 

Terms & Conditions

Terms & Conditions

Conditions of Carriage

The conditions of carriage define passenger rights and responsibilities

Please check our Conditions of Carriage to see more details.

Conditions of Online Booking

In just a few steps, your journey will begin with Vietnam Airlines' easy online booking.

For more information, please see Conditions of Online Booking.

Conditions of Website use

Condition of website use is provided to protect our customers when using Vietnam Airlines' website. For more information, please see Condition of Website and Mobile Applications usage.

Conditions of VNAHoliday

VNAHoliday offers passengers chances to book air ticket and hotel with exclusively special deals. To find more details, please read Conditions of VNAHoliday.

Conditions of Hotel service

With Hotel service, passengers can find variety of hotel offers just in one search. For more information, pleas read Conditions of Hotel service.

Transit Tour

Passengers who travel on international flights operated by Vietnam Airlines, have a long connecting time at transit airports in Vietnam, and are allowed to transit and make a tour in Vietnam according to the rules & regulations of the Immigration department.

  • Tickets issued in Australia and New Zealand for routes to, from or via United Kingdom, France, Germany, Russia, Japan and Korea.
  • Tickets issued in United Kingdom, France, Germany, Russia, Indonesia, Laos, Cambodia, Switzerland, Czech, Austria, Belgium, Spain, Finland, Netherlands, Greece, Turkey, Poland and Nordic countries for routes to, from or via other international destinations.
  • Tickets issued in Korea and Taiwan for routes to, from or via United Kingdom, France, Germany, Russia and Australia.
  • Tickets issued in Indonesia for routes to, from or via international destinations including Taiwan, Hong kong, Laos, Cambodia, China, United Kingdom, France, Germany, Russia and Japan.
  • Tickets issued in Philippines for routes to, from or via other international destinations (except routes to, from or via Cambodia, Laos and Myanamar).
  • Tickets issued in Myanamar for routes to, from or via United Kingdom, France, Germany, Japan and Korea.
  • Tickets issued in Thailand for routes to, from or via Russia, Australia, Japan and Korea.
  • Tickets issued in Hongkong for routes to, from or via Russia and
  • Notes:

  • Only applied on VN flights operated by VN only
  • Transit tour eligibility is specific to route, booking class, tour code. Combining ineligible and eligible booking classes may result in the whole itinerary becoming ineligible for a transit tour. For more details, please contact a Vietnam Airlines branch office.
Connecting
Time
Tour
code
TOUR PROGRAM
Minimum 02 hours
(excluding overnight transit)
HANVS Transit Procedures for flight itinerary including domestic transit point, HAN to SGN and vice versa (not included transit tour & entry visa):
At International Arrival:
- Pax gather at welcome board at Transit Counter before Immigration Counter.
- Tourguide instructs pax to complete all the Transit Document at Transit Counter and/or Landing Visa Counter & Immigration Counter.
- Tourguide takes pax to Domestic Departure for the next flight.
At Domestic Arrival:
- Tour Operator will instruct pax to complete all the process from Domestic Arrival to International Departure for the next flight.
SGNVS
At Hanoi
08 - 10 hours HA1 - Immigration and Custom clearance
- Tour:
   + Option 1: Visiting the Van Phuc or Bat Trang  trade traditional village
   + Option 2: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem Lake by battery car (green tourist)
- Meal plans: Lunch or diner
- Back to the airport for next flight’s check- in procedures.
HA2 - Immigration and Custom clearance
- Going to the hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check-in procedures
HA3 - Immigration and Custom clearance
- Going to the hotel for overnight stay
- Meal plans: Dinner
- Back to the airport for next flight’s check-in procedures
10 - 16 hours HA4 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem Lake by battery car (green tourist)
- Going to hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check- in procedures
HA5 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist) and going to the hotel for an overnight stay.
- Meal plans: Lunch or Dinner
- Back to the airport for next flight’s check-in procedures.
16 - 26 hours HA6 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist) ; Bat Trang ceramic trade village then  going to the hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
HA7 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car (green tourist)
- Going to the hotel for an overnight stay .
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
26 - 35 hours HA8 - Immigration and Custom clearance
- Tour: Visiting Ho Chi Minh’ s mausoleum, One Pillar pagoda ; Temple of Literature; Old Quarter;  and Hoan Kiem lake by battery car ( green tourist).
- Going to the hotel for an overnight stay .
- Meal plans: 02 lunches and 01 dinner or vice versa
- Back to the airport for next flight’s check in procedures
At Hochiminh city
06 - 10 hours SG1 - Immigration and Custom clearance
- City Tour:
  + Option 1: Thien Hau Pagoda; China Town;
  + Option 2: Reunification Palace; Notre Dame Cathedral;  Post Office; Opera House; City People committee’s Building;
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
SG2 - Immigration and Custom clearance
- Going to the hotel for a day rest
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
10 - 16 hours SG3 - Immigration and Custom clearance.
- City Tour:
   + Option 1: Thien Hau Pagoda ; China Town; 
   + Option 2: War Remnants Museum;  Notre Dame Cathedral;  Post Office; Opera House; Municipal People Committee’s Building; Ben Thanh Market.
- Going to the hotel for a day rest
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
SG4 - Immigration and Custom clearance
- Going to the hotel for an overnight stay
- Meal plans: Lunch or dinner
- Back to the airport for next flight’s check in procedures
16 - 26 hours SG5 - Immigration and Custom clearance
- Going to the hotel for a day rest
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: A light meal (speacial Pho Hanoi), lunch and dinner.
- Back to the airport for next flight’s check in procedures
SG6 - Immigration and Custom clearance
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People Committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: Lunch and dinner
- Back to the airport for next flight’s check in procedures
26 - 35 hours SG7 - Immigration and Custom clearance
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral,  Post Office; Opera House; City People Committee’s Building; Ben Thanh market;  Thien Hau Pagoda ; China Town
- Meal plans: 02 lunches and 01 dinner or vice versa
- Back to the airport for next flight’s check in procedures

Notes:
- HANVS/SGNVS: not applied for overnight transit
- HA1/HA2/HA3/HA4/HA5/HA6/HA7/HA8/SG1/SG2/SG3/SG4/SG5/SG6/SG7: TWOV package including landtour/ hotel/ visa (if any).
  • Tour and visa transit will be offered to the eligible passengers who meet the minimum stayover requirements:
    • Routes containing domestic sectors and the passenger requests visa transit: 2 hours
    • All routes and the passenger requests transit tour 
      • Noi Bai International Airport: 8 hours
      • Tan Son Nhat International Airport: 6 hours
  • Transit tour must be rebooked not later than 36 hours before the departure time of sector offering transit tour (not including Saturday, Sunday, public holidays ....).

  • Eligible passengers can request transit tour services by completing the Transit Tour Request Form and sending it via email to a Vietnam Airlines branch offices. We will contact you to confirm the services.

No Vietnam Airlines
Branch Office
Email address
1 Vietnam Airlines branch office in Australia (Melbourne) twov.mel@vietnamairlines.com
Vietnam Airlines branch office in Australia (Sydney) twov.syd@vietnamairlines.com
2 Vietnam Airlines branch office in France twov.fr@vietnamairlines.com 
3 Vietnam Airlines branch office in Germany twov.de@vietnamairlines.com
4 Vietnam Airlines branch office in the United Kingdom twov.uk@vietnamairlines.com
5 Vietnam Airlines branch office in Russia twov.ru@vietnamairlines.com
6 Vietnam Airlines branch office in Korea (Seoul) twov.sel@vietnamairlines.com
Vietnam Airlines branch office in Korea (Pusan) twov.pus@vietnamairlines.com 
7 Vietnam Airlines branch office in Indonesia twov.id@vietnamairlines.com
8 Vietnam Airlines branch office in Laos twov.la@vietnamairlines.com 
9 Vietnam Airlines branch office in Cambodia (Phnom Penh) twov.pnh@vietnamairlines.com
Vietnam Airlines branch office in Cambodia (Siem Reap) twov.rep@vietnamairlines.com
10 Vietnam Airlines branch office in Myanmar twov.mm@vietnamairlines.com
11 Vietnam Airlines branch office in the Philippines twov.ph@vietnamairlines.com
12 Vietnam Airlines branch office in Taiwan (Taipei) twov.tpe@vietnamairlines.com
Vietnam Airlines branch office in Taiwan (Kaohsiung) twov.khh@vietnamairlines.com
13 Vietnam Airlines branch office in Thailand (Bangkok) 
twov.th@vietnamairlines.com
14 Vietnam Airlines branch office in Hongkong
twov.hk@vietnamairlines.com

Rail & Fly

DB with Vietnam Airlines

HOW TO GET THE RAIL AND FLY PACKAGE

1. First enter “Railway Germany” or “QYG” on the booking page under From/To location. 

2. The train departure times listed on Vietnam Airlines’ website are only an example. The actual times can be checked on https://check-in.accesrail.com.

3. Passengers receive an open ticket valid for two days. The rail journey can only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day.

4. Passengers will receive an additional confirmation email for your flight booking which will include your DB pick-up number. Please use this number with your name to download and print out your train ticket from www.bahn.de within 72 hours of departure or download your ticket to your mobile device at www.accesrail.com. Passengers can also print your ticket at a DB vending machine when transferring. Please note, if  the ticket has been downloaded from www.bahn.de or www.accesrail.com, passengers cannot also pick-up ticket at a DB vending machine. Passengers are required to hold the valid DB train ticket when boarding the train.

5. Your printed Rail and Fly ticket, your valid passport and your travel itinerary are the documents needed for the train journey. Please note that the train ticket can only be used in conjunction with a Vietnam Airlines’ flight (see Step 3). 

FAQ
1. How can I purchase a DB train ticket?

To purchase a DB train ticket as part of a Vietnam Airlines’ flight ticket, choose “Railway Germany (QYG)” in the dropdown menu for departure or arrival point. The train segment will be included in your itinerary. It is not possible to add train segments afterwards.

2. How do I get my train ticket?

There are two ways of obtaining your train ticket: you can download your Rail & Fly ticket onto your mobile device or get a ticket from a DB vending machine. Passengers are required to hold the valid DB train ticket when boarding the train. To download your mobile ticket, go to https://check-in.accesrail.com and enter your name and ticket number/reservation number. We recommend to print your mobile ticket just in case. Please note that if passengers choose to download Rail & Fly tickets on https://check-in.accesrail.com, the pickup option from a DB vending machine will be deactivated.

To obtain a valid train ticket from a DB vending machine passengers will give your pick-up number to receive your ticket. Passengers should receive this number by email; if not, please contact Vietnam Airlines. The train ticket fare is included in your Vietnam Airlines’ flight fare and is only valid in conjunction with your flight ticket. Train tickets are valid one day prior or on the day of departure/arrival. Make sure that DB long-distance ticket vending machines can be found at your departure station and that passengers arrive well in advance to obtain the train tickets.

Train tickets with DB pick-up numbers can be obtained at the earliest 3 days (72 hours) prior to departure. The same applies for the return journey (from the airport to your destination within Germany).

Please note that before your tickets are picked up, your itinerary will show place-holder train numbers (starting with 9B), departure points (QYG) and times for the train segment, which are not a valid ticket.

3. I want to rebook. What should I do?

If rebooking before the train ticket is collected, a new DB pick-up number will be generated. The passenger must get the new DB pick up number from airline customer service. 

If rebooking after the train ticket has been collected or downloaded, the train ticket must be changed at a DB Travel Center at the train station.

4. When can I use my train ticket?

The train tickets are valid one day prior or on the day of departure/arrival. Contact a DB Travel Center or visit https://check-in.accesrail.com for the real departure time of train connections on the actual travel date.

5. Can I reserve a seat on the train?

For train seat reservation (with a fee), contact DB Travel Center or visit https://check-in.accesrail.com for more information.

6. Will my baggage be automatically transferred between the train and the plane?

No. Passengers will need to move your luggage from the train to the airport and go through airport baggage drop and security as usual.

7. What should I do if my train is late or I miss my train?

Please visit https://www.bahn.de for details. 
Passengers should make sure the connecting time between train and flight segment is at least 2 hours. If not, Vietnam Airlines is not liable for flight and train connection.

TGV AIR with Vietnam Airlines

Indochina and Asia is closer with Vietnam Airlines and TGV AIR.

19 cities in France connected to the Vietnam Airlines network.

In partnership with SNCF (French train network), Vietnam Airlines offers passengers a combined Train + Air ticket, enabling the departure from 19 cities in France, including Lyon, Marseille, Bordeaux and Lille, to connect with Charles de Gaulle-Roissy train station to take your Vietnam Airlines flight.

TGV AIR permits to connect to Vietnam Airlines 13 weekly flights from CDG2E to Vietnam and beyond to its Asian network.

  • 21 domestic destinations in Vietnam
  • 30 international destinations in Vietnam

TGV AIR - Advantages for the passengers  

• Advantageous and all-inclusive fare train + flight
• Only one reservation for your entire journey – Vietnam Airlines and TGV AIR
• Services available for individuals and groups
• Guaranteed connections*, for both onward and return journey - If passengers miss your connection, or your plane or train is delayed, Vietnam Airlines and SNCF guarantee a place on board the next available flight or train at no extra charge.

* Passengers with separate train and plane tickets are not taken care of in case of delay or cancellation.

NOTE

• It is NOT possible to add the TGV AIR product to a flight ticket already bought.

USEFUL ADVISES:

• The passengers must arrive at the TGV AIR counter in the departure train station at the earliest 24 hours before the departure of its train and at least 20 minutes before.
• The check-in and withdrawal of the train ticket at the TGV AIR counter before boarding the train IS COMPULSORY on both the onward and return journey. Failure to do so might result in a fine from SNCF, that can’t be reimbursed.
• On arrival at CDG airport, the passengers must check-in at Vietnam Airlines counter.
• For safety reasons, the check-in of baggage can only be done once at the airport.